Operations Manager

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides long-term career paths to over 45,000 Associates through a strong culture of promoting from within. Waffle House is recognized worldwide for its commitment to serving great food and caring for people on both sides of the counter—Customers and Associates alike. Open 24/7, the organization offers diverse opportunities in Restaurant Operations and Corporate Support, inviting team members to carry forward the mission established by its founders. Applicants can expect a stable, people-focused workplace with room to grow into leadership roles.

Role Description The Operations Manager is a full-time, on-site role based in Lithia Springs, GA, responsible for overseeing day-to-day restaurant operations and ensuring consistent execution of Waffle House standards. This position manages staffing levels, shift schedules, and team performance to maintain excellent customer service and food quality. The Operations Manager monitors financial performance, including sales, labor, and inventory, and implements operational improvements to drive efficiency and profitability. Daily responsibilities include coaching and developing Associates, supporting a safe and inclusive work environment, and resolving customer concerns promptly and professionally. The role also involves ensuring compliance with company policies, health and safety regulations, and contributing to long-term growth through training, mentoring, and succession planning.

Qualifications

• Strong leadership, team management, and staff development skills to guide diverse teams in a fast-paced environment.
• Operations and restaurant management experience, including scheduling, inventory control, and workflow optimization.
• Customer service and communication skills to build positive guest relationships and address issues effectively.
• Basic financial acumen, including understanding of sales metrics, labor costs, and budgeting.
• Knowledge of food safety, sanitation standards, and health regulations within a hospitality or restaurant setting.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as business needs require.
• Experience in multi-unit or shift supervision is beneficial, as is prior work in quick-service or casual dining environments.
• High school diploma or equivalent required; postsecondary education in business, hospitality, or a related field is a plus.
• Demonstrated commitment to creating an inclusive, respectful workplace and supporting a culture of promoting from within.