Operations Manager

Role & responsibilities

Property & Facility Management

• Ensure proper upkeep, cleanliness, maintenance, and security of the studio premises and banquet halls.
• Coordinate with maintenance staff, housekeeping, electricians, plumbers, and external vendors for repairs and upkeep.
• Monitor infrastructure, utilities, equipment, and facilities to ensure uninterrupted operations.
• Maintain inventory of assets, furniture, fixtures, and equipment.

Studio & Banquet Operations

• Manage day-to-day operations of TV serial shooting locations and banquet halls.
• Coordinate with production houses, event organizers, and clients for bookings and facility usage.
• Ensure readiness of shooting sets and event venues as per client requirements.
• Monitor scheduling, occupancy, and utilization of studio and banquet facilities.
• Handle operational issues and provide quick resolutions to clients and stakeholders.

Client Relationship & Business Coordination

• Attend incoming calls, enquiries, and booking requests professionally.
• Conduct site visits (Recce) for prospective clients and effectively showcase the property's features and advantages.
• Prepare quotations, proposals, booking confirmations, and related documentation.
• Build and maintain strong relationships with production houses, event organizers, agencies, and corporate clients.
• Follow up on enquiries and convert leads into confirmed bookings.

Administrative Responsibilities

• Manage administrative records, contracts, agreements, licenses, and statutory documentation.
• Maintain booking registers, client databases, vendor records, and MIS reports.
• Coordinate with accounts for billing, collections, vendor payments, and expense tracking.
• Ensure compliance with company policies and operational procedures.

Team Management

• Supervise housekeeping, security, maintenance, and support staff.
• Allocate responsibilities and monitor staff performance.
• Ensure discipline, safety, and operational efficiency across the property.

Marketing & Business Development Support

• Assist management in promoting the property to production houses, event organizers, photographers, and corporate clients.
• Support digital marketing initiatives by coordinating photos, videos, and promotional content of the property.
• Identify opportunities to increase occupancy and revenue generation.

Preferred candidate profile

Experience

• 510 years of experience in administration, facility management, hospitality, event venues, studio operations, banquet management, resorts, or similar domains.
• Experience in handling shooting locations, event venues, hotels, resorts, or entertainment facilities will be preferred.

Key Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent client handling and presentation abilities.
• Ability to conduct professional property recce and site demonstrations.
• Good administrative and organizational skills.
• Vendor management and facility management expertise.
• Problem-solving and decision-making abilities.
• Basic computer proficiency (MS Office, Email, WhatsApp, Google Workspace).
• Ability to work flexible hours based on shooting schedules and event requirements.

Key Performance Indicators (KPIs)

• Occupancy and utilization of studio and banquet facilities.
• Client satisfaction and repeat business.
• Timely closure of enquiries and conversion of leads.
• Property maintenance standards and operational readiness.
• Cost control and efficient resource utilization.
• Compliance with operational and administrative procedures.

Preferred Personal Attributes

• Customer-centric approach.
• Professional appearance and pleasant personality.
• Proactive, energetic, and self-driven.
• Strong ownership mindset and accountability.
• Ability to multitask and manage multiple stakeholders simultaneously.