Operations Manager

Category Manager- Central Role| Urban Company
About the Company
Urban Company is a tech-enabled home services marketplace. Customers use our platform
to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing,
carpentry, appliance repair, painting , which are delivered in the comfort of their home and at
a time of their choosing. We promise our customers a high quality, standardized and reliable
service experience. To fulfill this promise, we work closely with our hand-picked service
partners, enabling them with technology, training, products, tools, financing, insurance, and
brand, helping them succeed and deliver on this promise.
About the Role & Team

Category Manager is responsible for driving structural initiatives for category
growth and quality improvement with central leadership and city teams
This includes end to end ownership of the initiative including problem
solving, analysis, process improvement, execution
Support Business Heads in BAU category management activities related to
supply/demand planning, revenue planning
What youll do:

Solve for structural problems at a central level to speed up the growth of the
category

Own analytical projects to solve for different types of business problems
Enable on-boarding of great service professionals in the category
Institutionalize service delivery norms and set centralized processes for the category
Collaborate with cross-functional internal partners in marketing, technology and
product to execute multiple category and central level projects
Work with the marketing team to generate customer requests and improve demand

What we need:

Sharp and hungry professionals willing to go above and beyond to create impact
6 months -2.6 years of work experience
Proficient in advance excel/ SQL/tableau/ PowerBI
Bachelors degree is mandatory

Ability to work in an environment that is fast paced, requires solving ambiguous
problems and highly outcome oriented. We will look for candidates who display
these characteristics and have demonstrated the ability to solve problems on
ground.

Strong analytical skills
Hustle and get things done attitude
If deep problem solving at scale, and a fast-paced work environment excites you, we
would love to meet you and talk more!
What can you expect:

A great work environment with massive ownership and growth opportunities - we hire
folks for a career opportunity, not just the role.

Energy and hustle of a startup with processes and depth of a big organization
Expect to work with people you can learn from and are invested in your growth
Opportunity to be part of the mission to transform customer and partner experience
Latest tools and technology to get things done provided by the company
Health insurance benefits for you and your family
At Urban Company we are committed to providing equal and fair opportunities in
employment and creating an inclusive work environment. We endeavor to maintain a work
environment free from harassment based on age, color, physical ability, marital status,
parental status, ethnic origin, religion, sexual orientation, or gender identity.