Operations Manager

The Operations Manager – Real Estate Operations & Accounting is responsible for overseeing the day-to-day operational and financial processes that support the organization’s real estate portfolio. This role serves as a key member of the Finance team, ensuring operational efficiency, financial accuracy, regulatory compliance, and effective coordination between accounting, property operations, and leadership. The ideal candidate combines strong operational management skills with a solid background in real estate accounting and financial reporting.

Duties and Responsibilities

Program / Operational Responsibilities

• Oversee daily operational processes supporting the agency and PMC portfolio.

• Develop and implement operational policies, procedures, and internal controls to improve efficiency.

• Develop and implement operational policies, procedures, and internal controls to improve efficiency.

• Lead the partnership with the company agreement with Wise and Yardi

• Maintain departmental reporting for Wise and Yard

• Schedule and manage the month end close for the department.

• Develop and coordinate departmental training in Accounting and Asset Management for internal controls and program reporting.

• Develop financial tools and resources for all budget tracking.

• Lead and maintain the agency budget and prepare for board presentation each month.

• Lead and maintain the property management budget.

• Manage all financial reports for the agency.

• Manage the property and agency insurance portfolio.

• Develop and implement operational policies, procedures, and internal controls to improve efficiency.

Compliance & Reporting

• Ensure compliance with GAAP and company financial policies.

• Maintain strong internal controls over financial reporting and operational processes.

• Coordinate with auditors, tax professionals, and external consultants as needed.

• Maintain compliance with federal, state, and local regulations affecting real estate operations.

Community or Stakeholder Engagement (if applicable)

• Identify key internal and external stakeholders.

• Describe partnership expectations and collaboration responsibilities.

• Include representation duties at meetings, initiatives, or committees.

Leadership & Supervision

• Mentor accounting and operations staff.

• Establish performance expectations and conduct employee evaluations.

• Foster collaboration across finance, property management, and executive leadership.

• Support professional development and continuous improvement initiatives.

Budget & Resource Management

• Prepare and analyze operational and financial reports for executive leadership.

• Support annual budgeting, forecasting, and long-range financial planning.

• Monitor cash flow, operating expenses, and capital expenditure.

• Analyze key performance indicators (KPIs) and recommend operational improvements.

• Identify financial risks and implement mitigation strategies.

Guidelines

• Operates under HHA policy, HUD regulations, MTW requirements, and applicable laws.

• Exercises sound judgment in areas where guidelines may be ambiguous or evolving.

Scope and Effect

• Ensures financial stability and programmatic success of the agency.

• Supports long-term sustainability, compliance, and public trust.

Personal Contacts

• Residents / Clients

• Community partners

• Government entities

• Internal departments

Physical Demands

• Primarily sedentary with occasional travel and extended hours as necessary.

Work Environment

• Professional office setting; may involve public appearances and external site visits.

Qualifications, Knowledge & Experience

• Develop and implement operational policies, procedures, and internal controls to improve efficiency.

• 5–8 years of progressive experience in operations management, accounting, or finance.

• Minimum of 3 years of real estate accounting experience.

• Experience managing multiple properties or commercial real estate portfolios preferred.

• Strong understanding of real estate accounting principles and financial reporting.

• Knowledge of lease accounting, CAM reconciliations, tenant billing, and property management accounting.

• Advanced proficiency in Microsoft Excel.

• Experience with ERP and property management software (e.g., Yardi, MRI Software, or RealPage) preferred.

• Strong analytical, organizational, and problem-solving skills.

• Excellent communication and leadership abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• High level of integrity and attention to detail.

About Us

Housing Alliance HTX supports Houston families and individuals by providing quality, affordable housing and access to opportunities that help people move forward. Our mission is to improve lives through safe, affordable housing while supporting education, workforce growth, and long-term stability. We serve families, seniors, individuals, and people with disabilities offering support, respect, and resources at every stage.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All positions are contingent on passing pre-employment drug screening and background check.

The Housing Alliance HTX is an Equal Opportunity Employer and value diversity at all levels of our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any othe