Operations Manager

Responsibilities:

• Managing team member assignments, operational metrics, and service level agreements while providing guidance and oversight
• Confirming compliance with regulatory and company standards while driving operational excellence
• Supporting the effective coordination of all engagement across any of the assigned functional teams, including HCP Onboarding, Engagement Ambassadorship, Contracting, Invoicing and Payments and Transparency Reporting

--Oversee the execution of HCP onboarding, vendor setup, contracting, FMV/tiering, and payment

processing

-Confirm operational processes are documented, standardized, and continuously improved

-Coordinate with cross-functional teams to support HCP engagement

• Leading operational consulting engagements to optimize client efficiency and effectiveness
• Analyzing client needs and developing strategic operational solutions to enhance productivity and business performance
• Guiding teams in implementing technology solutions and process automation to drive operational excellence
• Coaching team members to leverage their strengths and manage performance in alignment with client expectations
• Identifying opportunities for business process improvement and cost efficiency
• Developing and executing project plans, including budgeting and timeline management
• Utilizing Lean Process Improvement and Six Sigma methodologies to streamline operations
• Engaging in strategic questioning and operational analysis to identify areas for improvement
• Building relationships with clients to provide ongoing operational support and analysis
• Embracing emerging technologies to enhance service operations and solution development

What You Must Have

• At least 5 years of experience in HCP engagement operations, compliance, or pharmaceutical industry support Prior experience managing a team or leading operational processes Understanding of HCP compliance requirements (FMV, Sunshine Act, etc.) "
• At least a Bachelor's degree
• At least 9-12 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Familiarity with systems used across the HCP lifecycle (e.g., onboarding/CRM platforms such as Reltio or iHub; CLM; ERP/procurement and AP)
• Demonstrated ability to drive continuous improvement, implement controls, and deliver against SLAs in high-volume environments
• Data-driven mindset with comfort presenting metrics and insights to leadership

-Strong understanding of HCP compliance requirements (FMV, Sunshine Act, etc.)

-Excellent organizational, communication, and stakeholder management skills

-Proficiency in HCP engagement systems and reporting tools

• Embracing technology and innovation to enhance delivery
• Developing skills outside your comfort zone
• Effectively mentoring others
• Utilizing automation solutions for operational excellence
• Implementing Six Sigma methodologies for process improvement
• Excelling in strategic questioning and operational analysis
• Demonstrating creativity in business process improvement