Operations Manager

At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Role Responsibilities:-

• Lead daily operations of the Collateral Processing team to ensure timely and accurate processing of collateral tasks throughout the life of loan.
• Maintain operational procedures, service standards, and quality controls for collateral processing activities.
• Support management reporting, control testing, and audits by ensuring adherence to established procedures.
• Review reports, dashboards, and performance metrics to identify trends, risks, and opportunities for improvement.
• Contribute to workflow improvements and automation opportunities to increase efficiency and reduce operational risk.
• Lead, coach, and develop team members; set goals, monitor productivity, and support performance management.
• Contribute to strategic planning, budgeting, staffing, and capacity planning.

Competencies:-

• People and performance management.
• Loan servicing and technical proficiency.
• Risk, compliance and quality management.
• Analytical decision making.
• Effective communication, collaboration, and personal accountability.

Skills:-

• Microsoft Office suite and computer navigation proficiency.
• Leadership including setting expectations and driving results.
• Analyze trends and drive process improvements.
• Risk, compliance, and procedural adherence.
• Influential communication, collaboration, and people leadership.
• Basic understanding of the associated operations, products/services, systems, and risks/controls applicable to assigned area.
• Basic understanding of applicable laws, regulations, and financial services.

Job Description:-

• This position leads and manages the Collateral Processing team, providing clear direction, oversight, and accountability for daily operations including lien perfection, maintenance, and release functions for a wide variety of collateral types.
• The Collateral Processing Manager is responsible for building and sustaining a high-performing team through the establishment of expectations, goal setting, and talent development supported by regular coaching, feedback, and recognition.
• This role oversees multiple processes supporting collateral for commercial loans and ensuring adherence to established procedures and controls.
• The Collateral Processing Manager drives workflow optimization, monitors performance, and resolves escalated issues.
• The ideal candidate will demonstrate strong operational leadership, collateral expertise, and process improvement capabilities to drive efficiency and consistency.
• Directly and through staff, manages and coordinates the operational activities for assigned functional areas/regions.
• Ensures quality service and effective operations support for all assigned internal and external customers.
• Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees.
• Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility.
• Participates in the review and improvement of operational systems and procedures relevant to assigned units.

Basic Qualifications:-

• Bachelor''s degree.
• 3+yrs of leadership experience and 8 years of overall experience.

Work Mode:-

5 days work from office

Shift Timings:-

11:00 AM - 8:00 PM IST

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. -https://careers.usbank.com/global/en/disability-accommodations-for-applicants

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.