Operations Manager

Operations Manager

Khao Yai Art Forest | Nakhon Ratchasima

About the Role

Khao Yai Art Forest is looking for an experienced and hands-on Operations Manager to oversee the overall property operations, with a strong focus on Engineering, Technical Services, Facilities, and Maintenance.

The role is responsible for ensuring that the entire property is safe, functional, well-maintained, clean, and operationally ready. The Operations Manager will oversee Engineering & Maintenance, Housekeeping, Gardening & Landscape, Facilities, Utilities, Safety coordination, contractors, and general site operations.

This position requires a practical leader who can manage both technical matters and people, solve operational problems, control costs, and maintain high standards across the property.

Key Responsibilities

1. Engineering, Maintenance & Facilities

• Lead and oversee Engineering, Technical Services, Maintenance, and Facilities operations across the property.
• Take responsibility for buildings, infrastructure, electrical systems, plumbing, water systems, wastewater, air conditioning, pumps, generators, lighting, fire protection systems, and other critical facilities.
• Develop and manage preventive and corrective maintenance programs.
• Conduct regular inspections and ensure maintenance issues are identified and resolved promptly.
• Monitor equipment performance, downtime, maintenance history, spare parts, and service contracts.
• Coordinate repairs, replacements, renovations, and facility improvement projects.
• Review technical quotations, scopes of work, and contractor proposals.
• Ensure all maintenance and technical work is completed safely, efficiently, and within agreed timelines.

2. Overall Property Operations

• Oversee the day-to-day operational condition and readiness of Khao Yai Art Forest.
• Ensure buildings, public areas, pathways, utilities, facilities, and surrounding areas are properly maintained.
• Coordinate operational requirements for visitors, events, exhibitions, activities, and special projects.
• Identify operational risks and implement appropriate corrective and preventive actions.
• Develop short- and long-term plans for property maintenance and improvement.

3. Housekeeping & Gardening

• Oversee Housekeeping/Cleaning and Gardening/Landscape teams.
• Ensure all public areas, restrooms, facilities, outdoor areas, gardens, trees, plants, lawns, and pathways meet required standards.
• Establish work schedules, inspection routines, and service standards.
• Monitor team performance and ensure issues are resolved promptly.
• Coordinate landscaping, irrigation, tree maintenance, cleaning, waste management, and general grounds maintenance.
• Ensure the overall standards and presentation of the property reflect the quality and character of Khao Yai Art Forest.

4. Safety, Utilities & Risk Management

• Ensure appropriate safety standards across the property.
• Conduct regular inspections and identify potential safety and operational risks.
• Oversee the readiness of fire protection and emergency systems.
• Coordinate emergency response, incident management, and corrective actions.
• Monitor electricity, water, wastewater, and other key utilities.
• Identify opportunities to improve utility efficiency and reduce operating costs.
• Coordinate waste management and related service providers.

5. Contractor & Vendor Management

• Manage contractors, suppliers, technicians, maintenance companies, cleaning providers, landscaping providers, and other external service providers.
• Review quotations, scopes of work, service agreements, and technical proposals.
• Monitor quality, safety, cost, and timelines.
• Ensure contractors comply with site rules and safety requirements.
• Evaluate vendor performance and recommend improvements where required.

6. Budget & Cost Control

• Prepare and manage Operations, Engineering, Maintenance, Housekeeping, Gardening, and Facilities budgets.
• Monitor operating and maintenance costs against approved budgets.
• Identify cost-saving and efficiency improvement opportunities.
• Support capital expenditure planning and asset replacement decisions.
• Control operational supplies, spare parts, tools, and equipment.

7. Team Leadership

• Lead and supervise Engineering/Maintenance, Housekeeping, Gardening/Landscape, and other operational support teams.
• Plan manpower, work schedules, and operational coverage.
• Set clear responsibilities, KPIs, and performance standards.
• Recruit, train, coach, and develop team members in coordination with HR.
• Promote a culture of ownership, accountability, teamwork, safety, and continuous improvement.

8. SOP & Operational Improvement

• Develop and implement SOPs for Engineering, Maintenance, Housekeeping, Gardening, Facilities, Safety, and general property operations.
• Establish maintenance schedules, inspection checklists, and operational standards.
• Implement systems to track maintenance requests, work orders, and facility issues.
• Analyze recurring problems and implement preventive solutions.
• Continuously improve operational efficiency, service quality, and cost effectiveness.

9. Pre-Opening & Project Readiness

• Support operational readiness for new facilities, renovated areas, projects, and new activities.
• Coordinate testing and commissioning of equipment, utilities, and building systems.
• Work with project teams, contractors, suppliers, and management during project handover.
• Ensure facilities, equipment, SOPs, manpower, and operational support are ready before opening or launching new areas.

Key Performance Areas

• Property operational readiness and overall condition
• Preventive maintenance completion and equipment reliability
• Maintenance response time and facility downtime
• Engineering and operational cost control
• Utility efficiency
• Safety and risk management
• Housekeeping and cleanliness standards
• Gardening and landscape standards
• Contractor and vendor performance
• Team productivity and manpower efficiency
• Completion of projects within timeline and budget
• SOP compliance and continuous improvement
• Operational support for events and activities

Qualifications

• Bachelor's degree or higher in Engineering, Facilities Management, Property Management, Hospitality Management, Business Administration, or a related field.
• Minimum 8 years of relevant experience, with at least 5 years in a supervisory or managerial role.
• Strong experience in Engineering, Maintenance, Facilities, or Property Operations.
• Experience managing multiple operational functions and teams.
• Experience managing Engineering, Housekeeping, Gardening/Landscape, or Facilities teams is highly preferred.
• Experience in renovation, facility improvement, project management, or pre-opening is an advantage.
• Strong experience in contractor and vendor management.
• Good understanding of building systems, preventive maintenance, safety, and facility management.
• Strong leadership, problem-solving, communication, and decision-making skills.
• Strong budget and cost-control capabilities.
• Hands-on, proactive, and able to work independently.
• Willing to work on-site at Khao Yai and support operations outside normal working hours when required.
• Good command of Thai and English.

Core Competencies

• Engineering & Technical Management
• Facilities & Property Operations
• Maintenance Management
• Team Leadership
• Contractor & Vendor Management
• Budget & Cost Control
• Safety & Risk Management
• Problem Solving
• Project Management
• Continuous Improvement

Working Location: Khao Yai Art Forest, Nakhon Ratchasima, Thailand