Operations Manager

mooPay is building India s first dairy-centric credit rails and rural neobank, enabling millions of dairy farmers with access to affordable, reliable, and transparent credit. Through partnerships with dairies, lenders, and insurers, mooPay is transforming how rural households access finance, from cattle purchase loans to climate insurance.

Role Overview

The Operations Manager will lead mooPay s core Credit, Payments, and Insurance operations from the Head Office. This role requires a strong operations leader who can manage cross-functional processes, streamline execution, and ensure smooth coordination with field teams, lenders, insurers, and tech. The Operations Manager will play a central role in ensuring portfolio quality, timely payments, and risk-mitigated insurance operations.

Key Responsibilities

• Credit Operations
  • Oversee end-to-end loan lifecycle: onboarding, disbursement, repayment tracking, and closure.
  • Ensure adherence to credit policies, underwriting norms, and partner bank/NBFC requirements.
  • Support Regional/Area Managers by resolving escalations and driving portfolio efficiency.
• Payments Operations
  • Manage dairy-linked milk payment deduction and alternate repayment models.
  • Ensure timely settlements, reconciliations, and reporting with dairies and lenders.
  • Strengthen controls to reduce errors, delays, or revenue leakages in payment flows.
• Insurance Operations
  • Lead end-to-end cattle and life insurance processes: policy issuance, premium collection, and claim settlement.
  • Coordinate with insurers and field teams to ensure high coverage penetration and faster TAT.
  • Monitor claim ratios, vendor SLAs, and maintain smooth resolution of farmer grievances.
• Process Team Leadership
  • Lead and mentor a team across Credit, Payments, and Insurance verticals.
  • Standardize SOPs, build dashboards, and drive automation with tech support.
  • Continuously improve efficiency, reduce TAT, and enhance farmer/partner experience.
• Compliance Reporting
  • Ensure operational compliance with regulatory norms, partner requirements, and internal policies.
  • Prepare MIS/reports for leadership, investors, and partner reviews.
  • Support due diligence and audits by external stakeholders (banks, insurers, investors).

Qualifications

• 7 12 years of experience in operations within fintech, NBFC, banking, or insurance.
• Strong exposure to credit lifecycle management, payment systems, and insurance operations.
• Proven team leadership experience, preferably managing multi-functional ops teams.
• Analytical and process-driven mindset with proficiency in Excel, MIS, and dashboards.
• Excellent communication skills with ability to collaborate across internal and external stakeholders.

What We Offer

• A leadership role driving mooPay s core operations at the HO.
• High exposure to lending, payments, and insurance innovations in rural fintech.
• Opportunity to shape scalable processes in a fast-growing startup.
• Competitive compensation with growth opportunities.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.