Operations Manager

Exciting times are ahead at Red Wolf. As our business continues to grow and evolve, we're looking for the next member of the pack to help lead us into our next chapter of success. We're seeking an experienced and driven Operations Manager who thrives in a fast-paced environment and is passionate about building high-performing teams, improving operational excellence, and supporting sustainable growth.

About the role

Providing operational management to the service and project delivery teams.

Key responsibilities

• Manage overall programme scheduling activities including monthly and yearly capacity calendar, on-call rostering, leave requests and billable hours
• Review and manage OT requests and reports, and review completion of timesheets for all service delivery teams
• Monitor service delivery staff productivity reports, drive improvement as necessary
• Oversight of risk assessment and control planning for all works
• Oversight of project file information to ensure accuracy and usability for field staff, and to enable accurate scheduling
• Oversight on employee expense claims – ensure 100% compliance to the T&E policy
• Review service delivery teams' labour daily, against schedule and billable metrics, drive improvement, engagement and compliance as necessary
• Monitor and review margin tracking reports to identify trends, and risks of revenue loss, co-ordinate improvements between sales and service/project delivery teams
• Manage customer issue escalations and ensure action and close out of all customer issues
• Manage competency and professional development requirements for service and project delivery staff and facilitate appropriate training, product learning and on-job experience opportunities to support this

About you

• Excellent oral and written communication skills
• Excellent attention to detail
• Strong organisational, administrative skills and time management skills with ability to meet deadlines
• High level of expertise in MS Office software including Outlook, Word and Excel
• Capable of working efficiently in a fast-paced environment and under pressure
• Ability to work effectively as a team member and independently
• Ability to obtain and maintain a New Zealand Government Secret Security Clearance