Operations Manager

The Role

As Operations Manager, you will oversee the daily performance, service standards, and financial health of Cupping Room cafe locations. Supported by our on-ground Assistant Operations Manager, you will lead high-level operational execution, drive outlet performance, and mentor store leadership to ensure brand excellence and profitability across all venues.

Key Responsibilities

Retail Operations & Strategy

• Lead and oversee daily operations across all Cupping Room outlets to maintain service, product quality, and cleanliness standards.
• Partner with the Assistant Operations Manager to conduct venue visits, ensure compliance with brand standards, and streamline store workflows.
• Implement standard operating procedures (SOPs) to maintain high operational efficiency across all locations.

Financial Management & Performance

• Manage outlet P&L, operational budgets, and key metrics including sales targets, labor costs, and cost of goods sold (COGS).
• Monitor procurement, inventory control, and waste management to drive profitability across all venues.
• Analyze operational data to optimize store scheduling, seating capacity, and product offerings.

Team Leadership & Talent Management

• Manage, direct, and empower Shop Managers, Head Baristas, and operational support staff.
• Oversee recruitment, onboarding, performance evaluations, and team development across retail outlets.
• Collaborate with quality control and culinary teams to ensure continuous training on coffee standards, customer service, and food safety.

Cross-Functional Collaboration

• Lead operational planning for new store openings, pop-ups, and site upgrades.
• Work closely with marketing and coffee/culinary teams to execute seasonal menu launches and promotional events.

Qualifications & Requirements

• Experience: Minimum 3 years of proven Operations Management experience in the F&B industry. Prior operational management experience in the coffee industry is strongly preferred.
• Strong leadership skills with a proven track record of driving multi-site or venue performance and team accountability.
• Practical understanding of P&L management, labor optimization, and inventory control.
• Language: Fluent in spoken and written Cantonese, English, and Mandarin.
• A proactive problem solver with strong organizational skills, high adaptability, and a passion for specialty coffee culture.

Salary

• Starting from HKD 28,000 / month (negotiable based on experience).The Role