Operations Manager

Job Title: Operations Manager

Department: Operations / Hospitality

Reports To: General Manager

Industry: Wellness Resort / Hospitality / Healthcare

Location: Thane-Dombivali Link Road

Job Purpose:

The Operations Manager will oversee the operations at the Vedvana Ayurveda Hospital and Wellness Centre. They will be responsible for managing all the services and assuring that all are operating at world class standards and thus contribute to our goal of providing a true luxury experience.

Job Duties and Responsibilities:-

• Manage the overall operations and staffing needs for the facility. • Ensure that SOPs are in place for each area and are being followed by the team • Manage all outsourced vendors and their staff at site • Assist in planning and implementing procedures for special events and banquet functions. • Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results. • Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience. • Address member and guest complaints and ensure that appropriate corrective actions are taken. • Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities. • Interview, select, train, supervise, counsel and discipline all service employees in the facility. • Ensure a safe working environment for all employees. • Review financial reports and statements to determine how Operations is performing against budgets • Strive to improve service performance. • Communicate a clear and consistent message regarding operational goals to produce desired results on a continuous basis. • Financial Management capable of operating within the constraints of the budget and providing timely reporting of financial performance • Annual Budget preparation - Prepare annual budget for staffing and operating expense. • Develop systems and procedures that achieve higher cost efficiency and customer satisfaction • Demonstrates urgency in response and handling of customer problems and complaints • To give proper attention to the grooming of self and anyone else who comes in contact with the customer • Manage and supervise the team - Roster, behavioural issues, coordination, communication, training & discipline • Check on the team's work, responsibilities and their performance on a timely basis. • Be Innovative and give ideas/suggestions in enhancing customer experience, budgeting, process, maintenance & upkeep • Ensure to be Punctual, courteous, helpful, team-player, cheerful, and to all maintain discipline in all guest areas and ethical behaviour • Ensure that SOPs are in place for each area and are being followed by the team • Manage all outsourced vendors and their staff at site • Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results

Required Experience:-

• 5–10 years of experience in hospitality, wellness resort, luxury resort, hotel, or healthcare operations. • Minimum 3–5 years in a managerial or leadership role overseeing multi-department operations. • Experience in team management, budgeting, guest relations, vendor management, and SOP implementation.

Required Skills:-

• Strong leadership and people management skills. • Excellent communication, interpersonal, and conflict resolution skills. • Strong operational planning and problem-solving abilities. • Budgeting, cost control, and financial acumen. • Guest service excellence with a customer-first approach. • Ability to develop and implement SOPs and quality standards. • Proficiency in MS Office and operational reporting. • Ability to work under pressure, multitask, and drive continuous improvement.

Educational Qualification:-

• Bachelor’s Degree / MBA / Hotel Management preferred OR • Relevant experience in hospitality and resort operations management.

Send your Resume at: [email protected]