Operations Manager

Operations Manager （Chinese）

Key Responsibilities

• Manage daily operations across multiple stores in California.
• Ensure all stores follow company SOPs, service standards, and operational requirements.
• Manage store performance, staffing, scheduling, inventory, costs, and operational audits.
• Build and improve operating systems, processes, and store standards.
• Identify operational issues, develop action plans, and follow up on execution.
• Coach and develop Store Managers and store teams.
• Lead new store openings and ongoing operations.

Qualifications

• 3+ years of multi-store operations management experience.
• Must have experience managing 1-3 stores.
• Strong experience in building operating systems, improving processes, and standardizing store operations.
• New store opening and ongoing operations management experience required.
• Experience in retail, FMCG, tea beverage, or food and beverage industries is preferred.
• Strong leadership, communication, and problem-solving skills.
• Willing to travel regularly within California.
• Fluent Chinese and English communication skills are preferred.
• Able to start immediately or on short notice.