Operations Manager

Operations Manager – New World Browns Bay

At New World Browns Bay, we’re focused on delivering an outstanding shopping experience by ensuring the right products are available for our customers every day. As we continue to strengthen our approach to stock management, availability, and operational excellence, we are looking for a motivated and energetic Operations Manager to join our leadership team.

This is an exciting hands-on leadership opportunity for someone who enjoys combining strong operational delivery with excellent stock management disciplines, while working collaboratively across teams to drive performance in the FMCG environment.

About the Role

As Operations Manager, you will play a key role in supporting the day-to-day operations of the store, working across our storeroom, grocery, chilled, frozen and liquor departments to ensure efficient stock flow from suppliers through to shelf.

You’ll be responsible for maintaining high levels of on shelf availability, supporting replenishment processes, and helping deliver key store initiatives that enhance both efficiency and customer experience.

This is a full-time position (45 hours per week), with a start time at 5am. Our standard roster is Tuesday through Saturday, with some flexibility required as part of a leadership role in a 7-day trading environment.

Key Responsibilities

• Lead and support daily store operations across Storeroom, Grocery, Chilled, Frozen, and Liquor
• Work alongside Buying and Inventory teams to ensure strong stock availability and presentation standards
• Execute category plans, promotions, and seasonal events to a high standard
• Support and influence replenishment strategies to maximise on-shelf availability
• Monitor stock flow and identify opportunities to improve efficiency and reduce waste
• Maintain strong inventory accuracy and support best-practice stock management processes
• Assist with implementing and refining automated replenishment systems
• Use data and reporting to identify trends, solve problems, and improve performance
• Coach and develop team members to build a positive, high-performing culture
• Ensure the store is customer-ready at all times

What We’re Looking For

We’re seeking someone who:

• Has proven leadership experience within a supermarket or retail environment
• Has a strong understanding of stock management, replenishment, and inventory control
• Is confident working with SAP or similar systems and understands their impact on performance
• Has experience with automated ordering or replenishment tools
• Understands the importance of accurate inventory in delivering great customer outcomes
• Is comfortable analysing data and using insights to drive decisions
• Builds strong relationships and works collaboratively across teams
• Can balance strategic thinking with hands-on operational execution
• Is passionate about developing people and leading teams
• Thrives in a fast-paced retail environment
• Is looking for the next step in their career and a desire to be developed towards the Store Manager role and ultimately become an Owner Operator.

Why Join New World Browns Bay?

At New World Browns Bay, we are committed to developing our people and creating opportunities for career growth.

You’ll work alongside an experienced leadership team, gain exposure to key areas of the business, and be involved in initiatives that will strengthen your leadership capability and retail expertise.

Whether your goal is to grow into senior leadership or continue developing your operational knowledge, this role provides a strong pathway for progression within the Foodstuffs network.

If you’re ready to take the next step in your leadership journey, we’d love to hear from you. Apply now and join the team at New World Browns Bay.