Operations Manager

About the role

The Operations Manager will oversee the day-to-day operational functions of Gnarly Neighbours and The Neighbourhood, a youth not-for-profit and social enterprise comprising a café, skate store, print studio and indoor skatepark. This is a key senior management position working directly with the CEO to ensure the organisation has the people, systems, processes and financial foundations needed to grow its impact. This is a hands-on position requiring comfort moving between big-picture planning and practical day-to-day work required to keep a growing organisation running well.

Key responsibilities

• Oversee financial management, budgeting, forecasting and reporting
• Manage payroll, accounts payable and receivable
• Lead HR, recruitment, rostering and staff support
• Ensure organisational compliance, risk management and workplace health and safety
• Manage Child Safe Standards and organisational compliance requirements
• Track, report and acquit grant expenditure
• Develop and maintain policies, procedures and operational systems
• Oversee facilities, assets, suppliers and contractors
• Provide operational oversight of social enterprise activities
• Support Department Managers and improve communication across the organisation

About you

• At least five years' experience in a senior management, operations management or similar leadership role
• Strong financial management skills including budgeting, forecasting and financial reporting
• Experience managing people, HR processes and organisational systems
• Excellent organisation and the ability to manage competing priorities
• Strong problem-solving skills and a practical, solutions-focused approach
• Excellent written and verbal communication skills
• Confidence working with managers, employees, Board members and external stakeholders
• Experience with Xero, Square, Shopify and workflow/project management software
• The ability to lead by example and support an organisation through growth and change
• Experience within a not-for-profit, charity, social enterprise or community organisation would be highly regarded, as would knowledge of ACNC, Fair Work, child safety and workplace compliance

About us

Gnarly Neighbours is a youth not-for-profit and social enterprise. We provide free programs, safe spaces and opportunities for young people, while our social enterprise, The Neighbourhood, brings together a café, skate store, print studio and indoor skatepark to help create employment pathways and financially support our work.