Operations Manager

URGENT HIRING!

Position: Operations Manager

Location: Makati City (with field assignments across Metro Manila)

About Spruce

Spruce is a fast-growing, facility support services company providing professional cleaning, property maintenance, and specialized facility solutions to commercial and residential clients across Metro Manila. We are looking for a dynamic Operations Manager to drive our next phase of growth and lead a high-performing operations team.

Position Overview

We are looking for an experienced, highly motivated Operations Manager to oversee the day-to-day operations of our residential and commercial service teams.

This role is ideal for someone who thrives in a fast-paced environment, solves operational challenges, and has a passion for building systems, developing people, and delivering exceptional client experiences.

As Operations Manager, you will work closely with the management team to ensure operational excellence, manpower efficiency, service quality, and sustainable business growth.

Key Responsibilities

Operations Management

• Lead and oversee day-to-day operations across multiple residential and commercial projects.
• Plan, schedule, and optimize manpower deployment, equipment, and logistics.
• Ensure all projects comply with company standards, quality expectations, and Standard Operating Procedures (SOPs).
• Conduct regular site inspections, operational audits, and quality assurance visits.
• Identify opportunities to improve workflows, productivity, and operational efficiency.
• Ensure timely completion of all projects while maintaining high service standards.
• Lead, mentor, and develop Operations Supervisors, Inventory Personnel, and field teams.
• Monitor employee productivity, attendance, performance, and accountability.
• Conduct coaching sessions, performance evaluations, and operational meetings.
• Develop manpower plans and contingency staffing strategies to support business operations.
• Foster a culture of professionalism, teamwork, and continuous improvement.
• Build and maintain strong relationships with residential and corporate clients.
• Handle client concerns, operational escalations, and service recovery effectively.
• Ensure timely submission of reports, updates, and corrective action plans.
• Maintain high levels of customer satisfaction through proactive communication and service excellence.

Budgeting and Operational Performance

• Manage company assets, inventory, equipment, and operational resources efficiently.
• Recommend cost-saving initiatives without compromising service quality.
• Track operational KPIs and present performance reports.
• Work directly with the President on strategic initiatives and company expansion.
• Develop scalable operational systems that support long-term business growth.
• Participate in process improvement, organizational planning, and innovation initiatives.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, Hospitality Management, or a related field.
• Minimum of 3 years of managerial experience in operations, facilities management, housekeeping, property management, manpower services, or related service industries.
• Proven experience leading multi-site operations and managing teams.
• Strong leadership, decision-making, and people management skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Proficient in Microsoft Office, Google Workspace, and Canva.
• Willing to travel and conduct regular site visits throughout Metro Manila.
• Highly organized, proactive, accountable, and results-oriented.

What We're Looking For

We're looking for someone who is:

✔ A natural leader who inspires and develops people

✔ Highly organized and capable of managing multiple projects simultaneously

✔ Hands-on and comfortable working both in the office and on-site

✔ Data-driven and committed to continuous operational improvement

✔ Customer-focused with exceptional service standards

✔ Accountable, dependable, and solution-oriented

If you're passionate about operational excellence and building high-performing teams, we'd love to hear from you.

Subject: Application - Operations Manager

Email: [email protected]

CC: [email protected]