Operations Manager

Scope of Responsibility: North and South Mindanao

Office Location: Cagayan de Oro

About the role

Activation Machine Inc., a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the Mindanao region. As the Operations Manager, you will play a pivotal role in driving operational excellence, fostering team development, and ensuring the consistent delivery of exceptional customer experiences across your assigned territory.

What you'll be doing

• Provide strategic leadership and oversight for a portfolio of store locations / multiple sites within the Mindanao region
• Develop and implement effective operational strategies to maximise performance, productivity, and profitability
• Mentor, coach, and motivate area managers and their teams to enhance their skills and drive continuous improvement
• Ensure adherence to company policies, procedures, and regulatory requirements across all assigned stores
• Collaborate with cross-functional teams to identify and implement initiatives that enhance the customer experience
• Analyse and interpret key performance metrics to make data-driven decisions and identify areas for growth and optimization
• Serve as a strong brand ambassador, fostering a positive and engaging company culture within your region
• Manage Area Managers and ensure 100% fulfillment and completion of services based on the service level of agreement.
• Collaborates strategies and plans with clients and stakeholders. Ensuring that discussions for upcoming projects, services and/or product offers are aligned and well-set.
• Directs the team on dealings with the client, customers and suppliers’ operational concerns.
• Proactively coordinates with client’s representatives regarding issues or concerns
• Developing and maintaining partnerships with current clients and ensuring long-term collaboration.

What we're looking for

• Proven track record of success in a multi-site retail management role, preferably in the consumer products industry
• Excellent people management and leadership skills, with the ability to inspire and motivate teams
• Strong analytical and problem-solving abilities, with a focus on data-driven decision making
• Exceptional communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels
• Familiarity with retail operations, including inventory management, customer service, and sales optimization
• Adaptability and agility to thrive in a fast-paced, dynamic retail environment
• Bachelor's degree in Business Administration, Retail Management, or a related field

Pay: Php35,000.00 - Php40,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• Are you amenable to attend a weekend or face-to-face interview?
• Where do you currently reside?
• What is your expected salary for the role?

Education:

• Bachelor's (Preferred)

Experience:

• Operations Management: 1 year (Preferred)
• people management: 1 year (Required)

Work Location: In person