Operations Manager

FINNS Beach Club is looking for an experienced Operations Manager to support the Senior Operations Manager in driving day-to-day floor operations across one of Bali’s busiest and most high-profile hospitality venues.

This role is hands-on, floor-focused and operationally demanding to ensure standards are consistently executed at scale.

Summary

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

• Support the Senior Operations Manager to ensure smooth service delivery, alignment across all departments, and strong floor visibility during peak periods
• Maintain premium service and presentation standards, handle VIPs discreetly, and resolve real-time complaints or recurring issues with effective service recovery
• Coach Floor Managers and staff by leading by example, reinforcing grooming and behavioral standards, and building accountability through daily briefings and training.
• Assist in implementing new systems, SOPs, and guest flow improvements, while tracking efficiency, progress, and floor execution.
• Monitor operational risks, maintain safety and brand standards, manage incidents, and provide clear reporting to senior management.

Qualifications

• Previous experience as an Operations Manager, Assistant Operations Manager, Venue Manager, Floor Manager or similar in a high-volume hospitality environment.
• Strong background in beach clubs, hotels, restaurants, nightlife, resorts or large-scale F&B operations.
• Experience managing multicultural teams in a fast-paced environment.
• Fluent in English and Bahasa Indonesia (additional languages are a plus).
• Strong floor presence and ability to lead from the front.
• Excellent communication and problem-solving skills.
• Ability to manage pressure, guest complaints and operational challenges calmly.
• Strong understanding of service standards, guest experience and venue operations.
• Comfortable working evenings, weekends, public holidays and peak event periods.
• Previous international experience is preferred.
• Bali or Southeast Asia experience is an advantage but not essential.