Operations Manager

Role Overview:

Lead and develop NILA’s operation team to deliver technical solutions for road construction and infrastructure projects efficiently, safely, and profitably. This role requires a hands-on technical leader who can manage people and projects while also designing workflows, solving technical problems, and improving operational systems.

Key Responsibilities:

• Lead and manage day-to-day operations across Civil, Survey, GIS, Drone, and related technical services.

• Forecast operational demand and capacity to ensure sufficient manpower, equipment, and technical resources are available for upcoming projects and business needs.

• Manage operational vendors, contractors, and external technical partners to ensure quality, cost, timeline, safety, and service standards are consistently met.

• Provide hands-on technical support in methodology review, troubleshooting, and complex operational problem-solving when required.

• Design and improve end-to-end technical workflows from field data collection, processing, analysis, quality control, through final project delivery.

• Translate project and client requirements into practical technical solutions, workflows, resource plans, timelines, and deliverables.

• Monitor project costs, operational expenses, productivity, utilisation, and project performance to ensure delivery within budget and expected margin.

• Establish and continuously improve SOPs, quality controls, templates, tracking systems, automation, and operational standards.

• Define, own, and monitor operational OKRs/KPIs aligned with company objectives, including productivity, resource utilisation, project cost, delivery performance, quality, and operational efficiency.

• Identify operational bottlenecks, technical risks, and resource constraints, and implement practical corrective actions.

• Coach, mentor, and develop technical team members to improve capability, ownership, accountability, and consistency of delivery.

• Coordinate with technical, product, commercial, and management teams to improve service delivery and develop scalable solutions.

• Drive adoption of new technologies, digital tools, and automation that improve productivity, quality, and scalability.

• Ensure compliance with applicable regulatory requirements, including UAV, surveying, site safety, and other relevant operational regulations.

Preferred Experience:

• Experience in road construction, civil engineering, survey engineering, GIS, or related infrastructure projects.

• Experience designing or improving technical solutions and operational workflows for construction projects.

• Strong hands-on technical background with experience solving practical field and project delivery challenges.

• Experience managing project costs, budgets, resource utilisation, and operational efficiency.

• Experience managing multiple projects and multidisciplinary technical teams.

• Experience coaching, mentoring, and developing technical team members.

• Experience implementing operational standards, quality controls, process improvements, or scalable working systems.

Key Capabilities:

• Strong technical and analytical problem-solving skills.

• Ability to balance technical quality, project cost, timeline, and business objectives.

• Strong leadership, communication, and stakeholder management skills.

• Comfortable working with Microsoft 365, Excel, Power BI, project management tools, and relevant technical software.

• Proactive, hands-on, and comfortable working in a fast-changing environment.

• Strong interest in emerging construction, geospatial, data, and automation technologies.

Ideal Profile:

A hands-on technical operations leader who can Do, Design, and Manage — capable of understanding and contributing to technical work, designing better ways of working, controlling project cost and resources, and developing the team to deliver consistently at scale.