Operations Manager

About HongSen Landscaping Inc.

HongSen Landscaping Inc. is a Toronto-based company specializing in landscape design. We are seeking an organized and dependable Office Administrator to coordinate daily office activities and provide administrative support to management and the landscape design team.

We are seeking an experienced Operations Manager to oversee day-to-day business operations and coordinate the administrative and operational activities that support our landscape design projects.

Responsibilities

• Oversee daily office and business operations
• Develop and maintain operational procedures and workflows
• Coordinate activities between design, project, administrative and client-facing functions
• Monitor project schedules, workloads and operational priorities
• Ensure project information and internal documentation are organized and current
• Coordinate relationships with suppliers, contractors and service providers
• Review operational expenses and assist with annual and project-level budgeting
• Monitor purchasing requirements and approve routine operational expenditures within established authority
• Identify operational issues and implement practical improvements
• Establish and track operational performance indicators
• Support management with business planning and resource allocation
• Coordinate staffing requirements and assist with onboarding and training
• Ensure employees understand company procedures and operational expectations
• Review service delivery processes and help maintain consistent client service standards
• Prepare operational reports for management
• Support compliance with applicable workplace policies and requirements
• Assist with resolving escalated operational, scheduling and client-service issues

Qualifications

• 3+ years of experience in operations management, business operations, project operations or a related management role
• Previous experience supervising or coordinating employees and business processes
• Strong organizational, planning and problem-solving skills
• Experience managing schedules, budgets, suppliers or operational resources
• Strong written and verbal communication skills
• Proficiency with Microsoft Office and common business-management software
• Ability to manage multiple priorities and make decisions within established company policies
• Strong attention to detail and record-keeping
• Experience in landscaping, design, construction, property services or a related industry is an asset but not required

Work Location and Schedule

This is a full-time, in-person position at our Toronto office.

Monday to Friday, 9:00 a.m. to 5:00 p.m.

Pay: $90,000.00-$110,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Work Location: In person