Operations Manager

About the role

The Operations Manager is responsible for overseeing and supporting all aspects of Te Whare Awhero's current social service operations. You will ensure TWA operations are carried out effectively, within budget and all staff are supported and enabled to do their different roles. The operations manager role will work very closely with the overall Director of the TWA and other team leaders on a part-time basis 20 hours per week.

Key responsibilities

• H/R and recruitment
• Policies, development and implementation
• Health and Safety – reporting, monitoring, risk reviews
• Facilities management
• Office wide staff training, cultural development and wellbeing
• Client feedback and complaint resolution
• Overseeing Government contract delivery and reporting – eg Mana Ake and MSD OSCAR
• Provide support and oversight role to team leads – Counselling, OSCAR, Community, and Office admin
• Support with key community relationships

About you

• Minimum 3 years' experience in a similar role with management of people, with HR experience
• Excellent attention to detail and analytical skills
• Ability to communicate well with people
• Strong organisational and time management skills
• High integrity, professionalism, and alignment with TWA's values and mission
• Experience in the charitable or not-for-profit sector (advantageous but not essential)
• A passion for creating positive change for our community and getting the very best out of your team
• The ability to problem solve and respond positively to new challenges
• Good IT skills

About us

Te Whare Awhero (Hope House) is a community development trust based in Hornby, Christchurch. Our mission is to bring hope and transformation to those most in need. Our team of counsellors, social workers, and youth workers walk alongside individuals and families, supporting healing, growth, and positive change. We are seeking an Operations Manager to join our dedicated team of 50 staff and help ensure the ongoing operational sustainability of our organisation.

Benefits

A highly supportive work environment and the chance to be part of a team that is making the world a better place to be.

How to Apply

If you’re an experienced professional who wants to use your skills to bring hope and change to others, we’d love to hear from you.

Please send your CV and a cover letter to Shanna at [email protected] or call 03 9674673 if you would like a job description and more information.  When writing your cover letter we would love to know, What has beenyour best job ever and why?

You can learn more about Te Whare Awhero – Hope House on our website at www.tewhareawhero.org

This role is open to New Zealand residents only