Operations Manager

• CONTEXT

WASSHA DRC, a company offering solar energy to the people communes with unstable electricity, is recruiting for an Operations Manager, who will be responsible for the development, implementation, monitoring and review of a business operations that maximizes company profit by driving sales and controlling costs; to build motivated and high performing teams through the effective leadership and line management to staff, including hiring and training suitable persons.

• ORGANIZATIONAL STRUCTURE

The Operations Manager will report to the General Manager

• DUTIES AND RESPONSIBILITIES

The Operations Manager Will Be In Charge Of

• Establish the basic operation to execute company strategy, business priorities and targets and improve the operational excellency.
• Define and deliver our target to develop the initial group of customers and pipeline of proposition improvement.
• Plan strategies & tactics by using feedback from the Team Leaders and marketing representative team, financial information and knowledge of the management team.
• Execute strategies & tactics on daily activities and regularly review them to maximize the performance of our WASSHA group.
• Supervise the team of Team Leaders , Marketing Representative, Call Center and Supply Chain, and be responsible for overall WASSHA operation materials in field areas.
• Plan the target sales, expenses of your group and also define goals for individuals to achieve group goals.
• Regularly monitor the actual sales and expenses, compare it with the targets, and plan countermeasures.
• Take quick actions to achieve the sales and expenses targets on your operations while creating an inspiring team environment with an open communication culture.
• Resolve various challenges of agents and end users of WASSHA products by managing either Team Leaders , Marketing Representative or Customer call center and when necessary, interacting with customers.
• Increase sales and control expenses by managing Team Leaders and Marketing Representatives. - Constantly support and give your group members feedback based on fair evaluation, also ensure that scope of work and responsibilities are clearly defined.
• Plan and take actions of recruitment, termination and allocation of human resources in your group.
• Make efforts to acquire new knowledge, skill and experience by yourself.
• Report to or consult with your superiors promptly, proactively and closely.
• Collaborate with Accounting, SCM, Administration, HR teams to run efficient operations.
• Listen to your colleagues and subordinates carefully and advise or support them, also conduct team meetings to update members on best practices and continuing expectations. - Successful leadership and function within a team environment and be able to identify and promote changes for improvement activities through team leading and organization.
• BASIC SKILLS AND KNOWLEDGE
• Motivated and results-oriented skills
• Employee training experience
• Excellent PC skills, especially MS Excel and Google Spreadsheet
• Excellent oral and written communication skills in English
• Organizational and time management skills
• Decision-making skills
• Analytical skills
• Team building skills
• QUALIFICATIONS AND EXPERIENCE REQUIRED
• At least five-year work experience as a manager of sales or business development
• Bachelor’s degree in Marketing, Business Administration or any similar discipline
• Work experience in sales and marketing in FMCG industry
• LANGUAGE PROFICIENCY
• Excellent command of English and good knowledge of French (written and spoken).
• HOW TO APPLY
• We invite you to post your CV in Microsoft Word format in English (compulsory mention of the position title in subject of your application): "Operations Manager" and your application letter (in English) via mail to [email protected] before 30 November 2023.
• Provide us with three references in connection with your previous employment.
• Please note that only shortlisted candidates will be contacted.
• If you are shortlisted and pass the first interview, you will be required to spend half a day with the operations team to show your skills.