Operations Manager

Operations Manager with extensive experience in BFSI operations, AML, KYC/CDD, Due Diligence, Transaction Monitoring, Risk & Compliance, and BPO service delivery. Proven expertise in team leadership, process improvement, stakeholder management, regulatory compliance, and operational excellence.

Experienced Operations Manager with a strong background in Banking, Financial Services & Insurance (BFSI), Anti-Money Laundering (AML), Know Your Customer (KYC), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and BPO operations. Skilled in managing large teams, driving productivity, ensuring regulatory compliance, improving quality metrics, handling client relationships, and leading process transformation initiatives. Demonstrated success in achieving operational targets, reducing risks, enhancing customer experience, and delivering business outcomes in fast-paced environments.

Key Skills

• AML & KYC Operations
• CDD / EDD Review
• Transaction Monitoring
• Financial Crime Compliance
• Risk Management
• Team Leadership & People Management
• Client & Stakeholder Management
• Process Improvement (Lean/Six Sigma)
• Quality Assurance & Audit Readiness
• SLA/KPI Management
• Regulatory Compliance
• BPO Operations Management

Responsibilities

• Establish and maintain business standards for accuracy, productivity and reliability
• Manage the daily functions of the business
• Prepare annual performance review and reevaluate processes
• Ensure regulatory, compliance and legal rules are followed
• Manage budget to align with goals of business

Qualifications

• 3+ years of experience in a similar role
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business