Operations Manager

Operations Manager

S3 Ltd | Dairy Flat, Auckland

Lead our operations. Build our team. Help shape the future of a specialist New Zealand business.

S3 Ltd is a specialist small scale wastewater service provider delivering scheduled contracted maintenance, repairs, asset management, process optimization and project services across New Zealand.

Our technical expertise and commitment to delivering exceptional customer outcomes have earned us a reputation as one of the industry's most trusted service providers. As we continue to grow, we're seeking an Operations Manager to lead our field operations team and help drive the next stage of our business evolution.

About the Role

This is a hands-on leadership position where you'll take ownership of our operational delivery function, leading technicians, coordinating resources, improving systems, and ensuring our customers receive safe, reliable and professional service every time.

Working closely with the General Manager and Technical Manager, you'll be responsible for planning and delivering service, maintenance and project activities while developing a high-performing operational culture focused on accountability, customer service and continuous improvement.

This is an opportunity to join a growing business where your influence will extend well beyond day-to-day operations. You'll play a key role in developing our systems, processes, team capability and future growth strategy.

Key Responsibilities

• Lead and support a team of field-based service technicians.
• Manage scheduling, resource allocation and operational workflows.
• Coordinate maintenance activities, projects, subcontractors and customer requirements.
• Drive health, safety and operational compliance across all field activities.
• Develop and improve operational systems, procedures and service standards.
• Monitor performance, productivity and service delivery outcomes.
• Build strong customer relationships and ensure exceptional service delivery.
• Support the business transition towards proactive maintenance, reliability-centered thinking and long-term asset management solutions.

What We're Looking For

You may currently be an Operations Manager, Service Manager, Field Service Manager, Maintenance Manager, Project Manager or a senior Operational Supervisor or other leader looking for your next challenge.

 You'll bring:

• Proven experience leading field-based service or operational teams.
• Strong planning, scheduling and resource management skills.
• Experience coordinating multiple stakeholders, contractors and projects.
• Excellent people leadership and communication skills.
• A strong commitment to workplace health and safety.
• Commercial awareness and the ability to balance customer outcomes with business performance.
• Experience improving systems, procedures and operational performance.
• Confidence making decisions and solving problems in a dynamic environment.

Experience within wastewater, water, utilities, infrastructure, facilities management, industrial services, maintenance, electrical, mechanical or related other service provider industries would be highly regarded. Reliability-centered maintenance or asset management experience is also advantageous.

Why Join S3?

• Senior leadership position within a growing specialist company.
• Genuine opportunity to influence the future direction of the business.
• Work alongside an experienced and highly respected team.
• Diverse and interesting projects throughout New Zealand.
• Supportive management team and collaborative culture.
• Opportunity to build systems, develop people and leave a lasting impact.
• Competitive remuneration package aligned with experience.

About S3

At S3, we believe our specialist technical expertise and proven delivery capability set us apart within the small-scale wastewater industry. We are committed to helping our clients improve asset reliability, system performance and long-term operational outcomes through technical excellence, professional service and continuous improvement.

General

• Candidates will need clean driver’s license

• Candidates will need NZ residency or permanent working rights