Operations Manager

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Operations Manager | MAF Entertainment | Snow Dome

ROLE SUMMARY
The Operations Manager drives operational excellence and business performance by enforcing strong SOPs, optimizing staffing and resources, and leading safety initiatives. The role focuses on proactive risk management, audits, and continuous improvement to enhance team and guest safety, while delivering a world-class guest experience and supporting long-term growth. It oversees all daily facility operations, ensures cross-department coordination, and maintains top operational and safety standards

ROLE PROFILE

• Develop, implement, and enforce SOPs, ensuring operational consistency, compliance, and readiness across all areas.
• Lead safety, risk management, crisis response, and audits, ensuring full compliance with UAE laws, Abu Dhabi Municipality, and company standards.
• Oversee daily operations, staffing, Duty Managers, and team leads to ensure smooth, high-quality operations at all times.
• Deliver a consistent, world-class guest experience by managing feedback, resolving escalations, and reinforcing a strong service culture.
• Optimize revenue and guest flow by monitoring performance, driving KPIs, and collaborating with Finance, Commercial, and Marketing.
• Lead, develop, and engage teams through training, performance management, and cross-functional coordination.
• Support events and seasonal activations through close coordination with Events and support functions.
• Provide operational, financial, and performance reporting, contributing strategic insights and identifying growth opportunities.

REQUIREMENTS

• Experience: 2–3 years of Operations Management experience.
• Strong leadership and self-motivation, with the ability to lead and inspire multicultural teams.
• Commercially minded with strong business awareness and revenue focus.
• Excellent organizational, planning, and analytical skills.
• Strong interpersonal and communication skills, with a proactive, people-focused approach.
• High energy and professionalism, with passion, integrity, process orientation, and proficiency in Microsoft Office applications.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.