Operations Manager

Job Summary

We are looking for an experienced Operations Manager to oversee the operations of our bakery and restaurant branches and commissary.

The Operations Manager will be responsible for ensuring smooth, efficient, and profitable operations while maintaining standards in sales, product quality, customer service, food safety, inventory, staffing, and cost control.

Key Responsibilities

Branch Operations

• Oversee the daily operations of all branches.
• Monitor sales, staffing, inventory, customer service, and branch performance.
• Conduct regular branch visits.
• Support Area and branch Managers in solving operational issues.
• Ensure compliance with company SOPs and standards.
• Improve branch productivity and profitability.

Commissary Operations

• Oversee daily commissary operations.
• Ensure products are produced according to quality and quantity requirements.
• Ensure timely delivery of products and raw materials to branches.
• Monitor production, inventory, wastage, and costs.
• Coordinate production requirements with Branch Operations.
• Improve commissary efficiency and productivity.

People Management

• Lead and develop Branch Managers and Commissary leaders.
• Coach managers on leadership, delegation, and accountability.
• Monitor staffing and manpower requirements.
• Work with HR on recruitment, performance, and employee concerns.
• Develop future branch leaders.

Sales & Profitability

• Monitor branch sales and performance against targets.
• Analyze sales and operational results.
• Control labor, food, production, and operating costs.
• Identify opportunities to increase sales and profitability.

Quality & Compliance

• Ensure consistent product quality across branches.
• Maintain food safety, sanitation, and operational standards.
• Monitor audit results and corrective actions.
• Address recurring operational and quality issues.

Inventory & Cost Control

• Monitor branch and commissary inventory.
• Control wastage, spoilage, and inventory variances.
• Ensure proper receiving, storage, and inventory procedures.
• Coordinate with Finance and Procurement on inventory and cost issues.

Customer Experience

• Ensure branches maintain company customer service standards.
• Monitor customer complaints and service issues.
• Work with the Customer Experience Specialist to improve customer experience.

Continuous Improvement

• Work closely with the Operations Excellence & Training Manager to improve processes and branch performance.
• Implement operational improvements and new procedures.
• Use audit results, customer feedback, and performance data to identify problems and solutions.

Reporting

• Monitor branch and commissary KPIs.
• Prepare regular operations reports.
• Conduct performance reviews with Branch Managers and Commissary leaders.
• Report major issues and recommendations to management.

Key KPIs

• Sales achievement
• Branch profitability
• Labor and food cost
• Inventory variance
• Wastage
• Product availability
• Commissary production efficiency
• On-time branch deliveries
• Food quality and safety
• Audit compliance
• Customer satisfaction
• Employee retention
• Branch Manager performance

Qualifications

• Bachelor's degree in Operations Management, Business Administration, Hospitality Management, Industrial Engineering, Management Engineering, or related field.
• 5+ years of experience in bakery, restaurant, food service, retail, or multi-branch operations.
• At least 2-3 years of experience in an Operations Manager, Area Manager, or similar leadership position.
• Experience managing multiple branches is preferred.
• Experience with a commissary, central kitchen, or food production operation is an advantage.
• Strong leadership, communication, analytical, and problem-solving skills.
• Good understanding of sales, inventory, food cost, labor, and branch profitability.
• Willing to travel regularly between branches and commissary.

Ideal Candidate

The ideal candidate is a hands-on operations leader who can manage both branches and commissary operations.

You should be able to work with Branch Managers, identify operational problems, improve processes, control costs, develop people, and drive sales and profitability.

If you are passionate about building strong teams and improving bakery and restaurant operations, we would like to hear from you.