Operations Manager

• Hospital Administration Management

  • Oversee the overall administration and day-to-day operations of the hospital, ensuring smooth coordination across all departments.
  • Support hospital leadership in achieving strategic and operational objectives through effective planning and execution. Participate in long-term strategic planning alongside hospital leadership.
  • Monitor financial governance by ensuring appropriate KPIs, budget management, cost control, and identifying opportunities for revenue enhancement through analysis and interpretation of financial and operational data.
  • Continuously review operational effectiveness and implement process improvements to enhance patient flow, operational efficiency, and patient satisfaction.
  • Champion digital transformation, automation initiatives, and operational excellence across the hospital.
  • Prepare operational reports, dashboards, and performance updates for senior management.

  Revenue Cycle Management, Billing & Insurance

  • Oversee the complete Revenue Cycle Management (RCM) process.
  • Supervise cash and insurance billing operations for both Outpatient (OP) and Inpatient (IP) services.
  • Ensure timely and accurate billing in accordance with payer guidelines and contractual requirements.
  • Supervise insurance approvals, medical coding, claim submissions, resubmissions, payment follow-up, and collection activities.
  • Monitor claim rejection trends and implement corrective measures to improve collection efficiency.
  • Monitor daily revenue collections and ensure achievement of revenue targets.
  • Review monthly revenue projections and analyze financial performance.
  • Generate and review doctor-wise revenue, productivity, disconnected bills, pending cash bills, and collection reports.

  Medical Records Management

  • Supervise the Medical Records Department (MRD) and ensure the accuracy, confidentiality, and completeness of patient records.
  • Ensure effective data management processes and compliance with medical record standards.
  • Monitor MRD KPIs and implement corrective actions where required.
  • Ensure timely submission of DHA Statistical Reports, DARS reports, and other regulatory submissions.
  • Operational Resource Management (Should this team report to him?) No
  • Oversee hospital scheduling processes to maximize utilization of doctors, staff, facilities, and operational resources.
  • Supervise Operation Theatre (OT) scheduling, utilization, and resource optimization.
  • Coordinate OT activities with surgeons, nursing teams, and other departments to maximize efficiency.
  • Clinical Systems & Information Management
  • Oversee implementation, optimization, and utilization of Hospital Information Systems (HIS) and Electronic Medical Records (EMR).
  • Coordinate with departments for HIS service additions, billing configuration, pricing updates, and operational support.
  • Ensure accurate implementation of services, tariffs, and pricing within hospital systems.
  • Collaborate with IT and Operations on system enhancements, upgrades, and digital initiatives.
  • Generate administrative and operational KPI reports including admissions, discharges, patient wait times, billing performance, revenue analysis, and operational bottlenecks.
  • Analyze and interpret operational and financial data to support business decisions.
  • Human Resources Coordination
  • Provide operational HR support at the hospital level.
  • Coordinate employee onboarding, joining formalities, system access, and operational readiness.
  • Supervise attendance management across departments.
  • Prepare OT staff overtime calculations and caregiver deployment/utilization reports.
  • Coordinate workforce planning, staffing requirements, employee performance matters, and operational manpower requirements with HR.
  • Finance Coordination
  • Provide operational support to the Finance Department.
  • Monitor daily cash collections, cash flow, and petty cash management.
  • Prepare doctor revenue-sharing, contractual payments, and incentive calculations in accordance with contractual agreements.
  • Generate monthly incentive reports for doctors, PR staff, and contracted personnel.
  • Coordinate with Finance to ensure timely payment processing, reconciliations, and financial reporting.
  • Compliance & Quality Assurance
  • Ensure compliance with UAE healthcare regulations, DHA, DOH, MOHAP requirements, accreditation standards, and hospital policies.
  • Conduct regular audits of administrative processes, medical records, billing, and operational functions.
  • Monitor departmental KPIs and operational performance indicators.
  • Lead quality improvement initiatives that enhance operational efficiency, patient safety, compliance, and patient satisfaction.

  Identify operational risks and implement corrective and preventive actions.

Desired Candidate Profile

• Bachelor’s degree in healthcare administration, Business Administration, or related field.
• Master’s degree preferred.

Additional certification relevant areas - desirable