Operations Manager

About Us

Hope Center for Behavior Change, Inc. is a growing Applied Behavior Analysis (ABA) therapy practice based in West Palm Beach, FL, dedicated to improving the lives of children and families through evidence-based behavioral health services. We are passionate about our clients, our staff, and building a strong, organized practice. We are looking for a driven, experienced Operations Manager to join our leadership team and help take our practice to the next level.

Job Summary

We are seeking a highly organized, experienced Operations Manager with a strong background in ABA practice operations. This role is the operational hub of our practice — you will work directly alongside the CEO to manage billing, insurance, scheduling, marketing, intake, staff coordination, and much more. The ideal candidate is self-motivated, detail-oriented, and has direct experience with CentralReach and ABA billing workflows.

Responsibilities

• Manage full revenue cycle: billing, payment posting, ERA processing, and denied claims management

• Submit and manage insurance authorizations for all active clients

• Conduct monthly verification of benefits (VOB) for all clients

• Maintain and update CAQH profiles; manage pre-credentialing and provider enrollment tasks

• Manage TRICARE audit processes and ensure documentation compliance

• Serve as the primary CentralReach platform administrator (scheduling, note audits, time clock, authorizations)

• Perform daily clinical note checks for compliance and timely submission

• Manage staff schedules and coordinate coverage for floating/support staff

• Oversee Google Drive organization and company email management

• Answer phones and manage all incoming communications professionally

• Manage full intake workflows for new clients and new staff onboarding

• Coordinate background checks and new hire documentation

• Manage company social media accounts and post regular content

• Support networking and community outreach to grow referral sources

• Assist with implementation of new programs and service lines

• Provide direct administrative and operational support to the CEO

• Perform any additional duties as required by the CEO

Requirements

• Minimum 2 years of hands-on CentralReach experience (REQUIRED)

• Minimum 2 years of experience in an Operations Manager role (REQUIRED)

• Experience in ABA billing, ERA processing, and revenue cycle management

• Knowledge of CAQH management, insurance credentialing, and pre-credentialing

• Familiarity with TRICARE billing and audit requirements preferred

• Proficient in Google Workspace (Drive, Gmail, Docs, Sheets)

• Strong organizational and multitasking skills with ability to manage competing priorities

• Excellent written and verbal communication skills

• Must maintain strict HIPAA confidentiality standards

• Ability to work independently and take initiative

• Must pass a background check

• Valid Florida Driver's License required

• Bachelor's degree preferred; relevant experience considered in lieu of degree

Benefits

• Competitive salary: $68,000 – $75,000 per year base salary (based on experience) plus quarterly bonuses

• 401k and Health Insurance Stipend

• Collaborative, mission-driven work environment

• Opportunity for growth within an expanding ABA practice

How to Apply

To apply, please submit your resume and a brief cover letter explaining your CentralReach experience and ABA operations background to [email protected]. Applications without relevant ABA or CentralReach experience will not be considered. We look forward to hearing from you!

Hope Center for Behavior Change, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.