Operations manager

About the role

Own and oversee end-to-end business operations across inventory, warehouse, fulfillment, logistics, customer service, and General Affairs. Manage and optimize operational systems (primarily Jubelio ERP) to ensure data accuracy, process efficiency, and scalable workflows.

Key responsibilities

• Develop and improve operational SOPs, workflows, and processes to drive continuous improvement
• Lead inventory management, stock allocation, and warehouse operations across all sales channels
• Support operational readiness and execution across all sales channels, including retail, events, and new business initiatives
• Analyze operational data, prepare reports, monitor KPIs, and provide recommendations to improve efficiency and business performance
• Collaborate with cross-functional teams to resolve operational issues and ensure seamless day-to-day operations
• Manage operational, logistics, and General Affairs vendors, including office facilities, company assets, and procurement

About you

• Bachelor's degree in Business, Industrial Engineering, Supply Chain, Operations Management, or a related field
• Minimum 3–5 years of experience in Operations, Supply Chain, Warehouse, or Business Operations, preferably in retail or e-commerce
• Hands-on experience using ERP systems, preferably Jubelio
• Advanced proficiency in Microsoft Excel or Google Sheets, including Pivot Tables, XLOOKUP, INDEX-MATCH, reporting, and data analysis
• Strong understanding of inventory management, warehouse operations, fulfillment, and logistics
• Experience working with third-party logistics (3PL) platforms such as Biteship is a plus
• Strong analytical thinking with the ability to translate data into actionable business insights
• Excellent problem-solving skills with a continuous improvement mindset
• Strong leadership, communication, and cross-functional coordination skills
• Highly organized, detail-oriented, and able to thrive in a fast-paced environment