Operations Manager

About us

Funtainment Asia Sdn Bhd is a dynamic player in the retail and consumer products sector, dedicated to delivering exceptional entertainment and recreational experiences. We pride ourselves on our innovative approach to customer engagement and our commitment to operational excellence across our multi-site portfolio. Our mission is to create memorable experiences whilst maintaining the highest standards of service and professionalism across all our locations.

About the role

We are seeking an experienced and dynamic Operations Manager to join our team on a full-time basis at our Puchong, Selangor location. This is a strategic position within our organization, responsible for overseeing the efficient and profitable operation of multiple sites within our portfolio. You will play a crucial role in ensuring consistent service delivery, maintaining operational standards, and driving performance across all assigned locations. This role offers the opportunity to make a significant impact on the growth and success of Funtainment Asia.

Key responsibilities

Daily Operations Management

• Oversee daily operations of claw machine outlets across multiple locations
• Ensure machines are functioning properly, clean, attractive, and well-maintained
• Monitor outlet performance, machine revenue, and operational efficiency
• Conduct routine outlet visits and inspections

Team Management

• Manage and supervise outlet crews, technicians, refillers, and part-time staff
• Prepare staff schedules and manpower planning
• Train staff on SOPs, customer service, safety, and machine handling
• Monitor staff discipline, attendance, and work performance

Machine & Technical Coordination

• Coordinate machine maintenance and troubleshooting with technical teams
• Ensure machines are refilled, calibrated, and operating according to company standards
• Minimize machine downtime and operational disruptions

Inventory & Prize Management

• Monitor prize stock levels and replenishment planning
• Coordinate stock movement between warehouse and outlets
• Ensure proper stock tracking and inventory accuracy
• Work closely with procurement and warehouse teams

Business Performance

• Analyze sales and outlet performance reports
• Identify ways to improve revenue, customer traffic, and operational efficiency
• Assist management in planning promotions, campaigns, and new outlet setups
• Prepare operational reports and updates for management

AI & Digital Innovation

• Explore, learn, and adopt AI tools to improve operational workflows, reporting, and decision-making
• Support management in integrating AI-driven solutions into business operations, such as sales analysis, inventory forecasting, scheduling, and performance monitoring
• Champion the adoption of new technologies across outlets and teams

Compliance & SOP

• Ensure all outlets comply with company SOPs, mall regulations, and safety requirements
• Handle customer complaints and operational issues professionally
• Improve and standardize operational workflows

What we're looking for

1. Diploma or Bachelor’s Degree in Business Administration, Operations Management, Retail Management, or related field
2. Minimum 3–5 years of experience in operations or retail management
3. Minimum 1–2 years of managerial or team leadership experience
4. Experience in arcade, entertainment, retail chain, vending, or F&B industry is an advantage
5. Strong leadership and problem-solving skills
6. Able to manage multiple outlets and teams simultaneously
7. Good communication and coordination skills
8. Familiar with Microsoft Excel, Google Sheets, and reporting systems
9. Basic knowledge of or strong interest in AI tools (e.g. ChatGPT, Claude, or similar) and their application in business operations
10. Willingness to learn and adopt new AI technologies to improve efficiency and productivity
11. Possess own transport and willing to travel between outlet
12. Able to work during weekends or public holidays when required
13. Able to communicate effectively in English and Bahasa Malaysia & Ability to communicate effectively with Mandarin-speaking stakeholders or customers would be an advantage.

What we offer

Funtainment Asia is committed to supporting the professional and personal development of our employees. We offer a comprehensive benefits package designed to recognise and reward your contributions, including competitive remuneration, opportunities for career advancement within our growing organisation, and access to training and development programmes to enhance your skills and knowledge. We foster a positive and inclusive workplace culture where your ideas are valued and your contribution is recognised. We encourage work-life balance and provide a supportive working environment that enables you to thrive both professionally and personally. Join us and become part of a forward-thinking team dedicated to delivering excellence in entertainment and consumer experiences.

Apply now
If you meet the above requirements and are interested in this exciting opportunity, please submit your resume and a cover letter detailing your relevant experience and why you would be an excellent fit for this role.