Operations - Manager

Role & responsibilities

Acquisition of New Client .

• Ensuring Service Delivery to all Clients for entire life cycle of the account including regulatory, legal, and statutory and compliance process.
• Setting up the Team & Building Capability
• Ensuring timely and accurate releases of salaries including reimbursements and FnF.
• Responsible for all Escalations across the east region and ensuring complete resolution and extended support to Client.
• Defining the Standard Operating Processes across Payroll, Letter Generation, Salary Release, & handling all local level operational requirement like ESIC, Id Cards & any other assistance to be provided to Client
• Responsible for Migration of Client processes for existing and new client acquisitions and preparing SOPs for the same.
• Collection of payment for all invoices for all pending dues.
• Defining SLAs and ensuring implementation of the same across Internal teams and client sites

Preferred candidate profile