Operations Manager

About the Role

ApnaGhr is building a verified property site-visit marketplace connecting dealers, clients, and our on-ground network of coordinators and riders. We're looking for an Operations Manager to own the day-to-day coordination layer of the business — managing our Dealer Coordinators and Client Coordinators to ensure every property visit is scheduled, verified, and closed smoothly.

What You'll Do

• Directly manage and mentor the Dealer Coordinator and Client Coordinator teams — set daily targets, review performance, and resolve escalations
• Own end-to-end visit fulfillment: from dealer listing intake to client visit scheduling to rider dispatch and verification closure
• Design and enforce SOPs for coordinator workflows (call scripts, follow-up cadences, escalation paths, SLA adherence)
• Track key ops metrics — visit conversion rate, coordinator response time, dealer satisfaction, client drop-off — and report weekly to leadership
• Act as the bridge between dealers, clients, and the tech/rider teams; flag recurring friction points to the product team
• Handle hiring, onboarding, and training of new coordinators as the team scales across cities
• Manage coordinator shift planning, attendance, and performance-linked incentives
• Ensure smooth use of internal tools (WhatsApp Business flows, CRM/dashboard, call systems) by all coordinators
• Drive process improvements to reduce turnaround time on both dealer-side and client-side coordination

What We're Looking For

• 2–5 years of experience in operations, team leadership, or coordinator/call-center management (real estate, logistics, or marketplace startups preferred)
• Proven experience managing frontline teams (10+ people) with clear target-setting and performance tracking
• Strong communication skills — comfortable speaking with dealers, clients, and internal teams alike
• Data-driven — comfortable working with spreadsheets/dashboards to track team and business metrics
• High ownership mentality; thrives in a fast-moving early-stage startup environment
• Prior experience in PropTech, real estate broking, or a marketplace with a physical fulfillment layer is a strong plus

What You Get

• Ground-floor role in a fast-growing PropTech startup, with direct visibility to founders
• Ownership of a core operational function as the company scales across cities
• Competitive salary + performance-linked incentives + ESOP potential

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: Hybrid remote in Delhi, Delhi (Delhi)