Operations Manager

WE ARE HIRING: OPERATIONS MANAGER – QSR

Location: Lagos
Business: QSR / Food Service
Salary: ₦450,000 – ₦600,000

About the Role

FoLiXx Bukka is seeking an experienced, disciplined and commercially minded Operations Manager to serve as the central operational control officer for the business.

This is a senior operational control role, not simply a manager-of-activities position. The successful candidate will ensure Procurement, Receiving, Stores, Batching, Kitchen, Quality Control, Front of House, Customer Service, Dispatch, Cashier, Audit and support functions operate as one coordinated business engine.

KEY RESPONSIBILITIES

1. End-to-End Operations

• Provide daily oversight across all QSR operational units and ensure seamless coordination.
• Ensure all departments follow approved SOPs, controls and service standards.
• Coordinate Hygiene, Maintenance, Security, HR rostering and Sales interfaces.
• Identify operational gaps before they impact customers, sales or profitability.
• Ensure issues are assigned, escalated and driven through to closure.

2. Production & Sales Readiness

• Ensure high-moving and critical menu items are ready before peak periods.
• Monitor production pipelines and refill levels throughout operations.
• Prevent avoidable stock-outs and menu unavailability.
• Align production with sales demand while controlling waste and overproduction.

3. Inventory, Procurement & Cost Control

• Monitor procurement, receiving, store issuance and stock movement.
• Verify quantities received against approved purchases and documentation.
• Ensure compliance with approved vendors and procurement processes.
• Monitor vendor performance, quality and delivery reliability.
• Control yield, portioning, recipe adherence, food cost, waste and stock leakage.
• Ensure buyback processes are properly executed and documented.
• Investigate unusual stock variances and consumption patterns.

4. Kitchen, Batching & Quality Control

• Ensure recipes, portions and preparation standards are consistently followed.
• Monitor production yield and product consistency.
• Ensure QC checks are completed before products reach customers.
• Address rejected/non-conforming products immediately.
• Maintain consistency in taste, presentation, temperature, portion and packaging.

5. Customer Experience & Service

• Oversee the complete customer journey across walk-in, FOH, online orders, pickup, customer service and dispatch.
• Ensure complaints and service failures are promptly addressed.
• Identify and eliminate recurring operational causes of complaints.
• Monitor service speed and order turnaround during peak periods.
• Maintain FoLiXx service standards across all customer-facing teams.

6. Online Orders & Dispatch

• Monitor third-party delivery platforms and internal order channels.
• Ensure orders are accepted, prepared, packed and dispatched within required timelines.
• Minimise cancellations, errors, missing items and delayed dispatch.
• Maintain rider handover and dispatch accountability.
• Resolve recurring fulfilment and delivery issues.

7. Cashier, POS & Revenue Control

• Maintain strong cashier discipline and POS accountability.
• Monitor discrepancies between sales, POS, cash collections and third-party platforms.
• Ensure accurate daily reconciliations and immediate follow-up on exceptions.
• Ensure audit and revenue-control issues are closed within agreed timelines.
• Escalate suspicious or unexplained revenue discrepancies.

8. Manpower & Rostering

• Coordinate with HR Operations on effective manpower deployment.
• Ensure weekly rosters are completed and submitted by Friday.
• Monitor attendance and manpower availability.
• Ensure critical departments are adequately staffed before peak periods.
• Escalate recurring staffing and performance issues appropriately.

9. Reporting & Business Control
Prepare accurate daily, weekly and monthly operational reports covering:

• Sales performance
• Production readiness
• Stock availability and stock-outs
• Waste, yield and food cost
• Customer complaints
• Dispatch performance
• Cashier/POS exceptions
• Audit findings
• Staffing and operational risks

Reports must clearly show what happened, why it happened, who owns the corrective action and when it will be resolved, with numbers reconciled across Sales, Stores, Kitchen, Cashier, Dispatch and Audit.

SUCCESS IN THIS ROLE MEANS

• High-moving products remain available during peak periods.
• Stock-outs, waste, food-cost leakage and yield issues are controlled.
• Departments operate as one coordinated workflow with minimal handoff failures.
• Orders move efficiently from receipt through preparation to dispatch.
• Customer complaints and recurring service failures decline.
• Online-order cancellations and fulfilment errors remain controlled.
• Cashier/POS discrepancies are minimal and promptly resolved.
• Audit findings are closed within agreed timelines.
• Peak periods are adequately staffed.
• Daily operational reports are accurate and fully reconciled.
• Management can rely on the operation to execute without constant follow-up.
• Operational discipline directly supports revenue growth and profitability.

WHO WE ARE LOOKING FOR

The ideal candidate should have:

• Proven operations management experience in a QSR, restaurant, food service, hospitality or high-volume retail environment.
• Strong knowledge of food production, inventory, procurement, stock control and service operations.
• Experience coordinating multiple departments simultaneously.
• Strong commercial, numerical and cost-control skills.
• Excellent understanding of stock variance, waste, yield, portioning and food-cost management.
• Strong knowledge of POS, cashier controls and daily reconciliation.
• Ability to perform effectively in a fast-paced, high-volume environment.
• Strong people management and shift-control capability.
• Excellent problem-solving, escalation and reporting skills.
• Ability to enforce standards and drive execution without constant management intervention.
• High integrity, discipline and attention to detail.

THE PERSON WE NEED

We need an operator, not just a supervisor—someone who naturally asks:

Are we ready to sell? Do we have the stock? Is production ready? Are portions correct? Are customers being served quickly? Are orders being dispatched correctly? Do sales, stock and cash reconcile? What is leaking, who owns the fix, and when will it be closed?

If your management style is primarily based on meetings, forwarding problems or supervising activities without controlling outcomes, this role is not the right fit.

We are looking for someone who understands numbers, people and processes, identifies problems before they become losses, and drives every issue through to closure.

Pay: ₦450,000.00 - ₦600,000.00 per month

Work Location: In person