Operations Manager

Key Responsibilities:

Operational & Financial Leadership

• Lead, coordinate and oversee all operational aspects of the site to ensure effective, efficient delivery of quality patient care
• Own the annual site budget, including capital and facility maintenance plans, and manage expenses within financial delegation
• Manage staffing levels across physicians, clinical, professional and administration teams to support safe, effective operations
• Monitor and report on financial performance, forecasts and KPIs to ensure the site meets or exceeds targets
• Partner with Business Development to grow site volume, revenue and service opportunities

Quality & Compliance

• Ensure ongoing compliance with relevant legislation, regulatory standards and information privacy requirements
• Lead clinical governance, risk management and accreditation processes, including audits and improvement plans
• Review and maintain policies, procedures and protocols to reflect best practice and optimal patient outcomes

People & Patient Care Leadership

• Model organisational values and the highest standards of service to patients, teams and stakeholders
• Develop a workforce management plan to meet current and future service needs
• Support performance, development and training across the multidisciplinary team
• Maintain open, two-way communication and feedback across the site

Workplace Health & Safety

• Champion a strong safety culture and meet duty-of-care obligations under WHS legislation
• Ensure safe systems, environments, and training are in place across the site
• Escalate and act on safety issues, hazards and incidents in a timely way

About You

• Demonstrated management experience in a healthcare setting, with the ability to lead and engage teams in a regulated, dynamic environment
• Proven ability to develop and deliver operational plans, meet KPIs, and manage budgets/P&L
• Strong commercial acumen and experience driving site financial performance
• Sound understanding of quality standards and Workplace Health and Safety legislation
• Excellent stakeholder management, influencing and negotiation skills
• Undergraduate qualification in a health-related field; postgraduate qualification in business/management desirable