Operations Manager

Job Responsibilities

• Oversee the day-to-day internal operations of the Company and ensure smooth coordination across departments.
• Coordinate manpower planning, staff scheduling, leave coverage and operational resource requirements.
• Monitor daily laboratory support operations, customer service, logistics, procurement, inventory and administrative activities.
• Work closely with the Laboratory Director and laboratory team to ensure operational requirements are effectively supported.
• Ensure issues are properly assigned, followed up and resolved within the expected timeline.
• Monitor key operational indicators such as turnaround time, pending cases, complaints, stock availability, equipment downtime and other operational exceptions.
• Identify recurring operational issues and implement practical improvements to workflows, processes and internal coordination.
• Develop and maintain clear internal processes, responsibilities and escalation procedures.
• Coordinate with suppliers, service providers, couriers and other external parties to ensure operational continuity.
• Support budgeting, cost control and efficient utilisation of manpower and company resources.
• Lead and guide the administrative and operational teams to improve accountability, teamwork and service standards.
• Support quality, regulatory and accreditation requirements in coordination with the Laboratory Director and Quality team.
• Prepare regular operational updates and reports for the CEO.
• Support implementation of new systems, automation and digitalisation initiatives.
• Carry out other operational improvement projects assigned by the CEO.

Job Requirements

• Bachelor's Degree in Business Administration, Management, Healthcare Management, Medical Science, Biomedical Science or a related discipline.
• Minimum 7–10 years of working experience, preferably with at least 3 years in an operations or management role.
• Experience in healthcare, medical laboratory, diagnostics or another regulated service industry is an added advantage.
• Strong operations management and cross-department coordination skills.
• Strong people management skills.
• Able to take ownership of issues and follow through until resolution.
• Experience in manpower planning, workflow management, procurement, inventory or administrative operations.
• Comfortable working with operational data, KPIs and management reports.
• Strong problem-solving and organisational skills.
• Able to identify process weaknesses and implement practical improvements.
• Experience with quality management systems, ISO standards or regulated environments is an added advantage.
• Comfortable using business management systems and digital workflow tools.

About us

Prima Lab Sdn. Bhd. Is a fully integrated, for profit, clinical medical laboratory corporation, established in March 2015. We offer a comprehensive suite of laboratory services that enables clients to have a positive impact on their local health community. Since its inception, Prima Lab has remained dedicated to providing rapid, reliable and economical laboratory testing services.

We are looking for suitable candidates to join our team.

📩 Interested candidates, kindly send your resume to [email protected]