Operations Manager

Our Core Values

Respect

We are a team and part of our clients’ teams. We treat everyone with dignity, respect differences, and build trusting relationships.

Enthusiasm

Committed to our clients’ success as we are to our own growth and to working together with colleagues to achieve great things every day.

Dedication

We do whatever it takes to succeed. Our approach is simple: never give up — try, try, and try again until it works.

Excellence

Only the best will do in everything we do. We strive for excellence, set high standards, and deliver nothing short of outstanding quality.

Operations Manager

Key Responsibilities

• Oversee all day-to-day operational activities to ensure smooth running of the building & a consistently high-quality customer experience
• Implement & Maintain operational processes, service standards & health & safety procedures
• Support budget management by controlling operational costs, supplier contracts & inventory
• Coordinate facilities management, including maintenance, space planning & office readiness
• Lead & support front-of-house and operations staff, ensuring strong performance & service delivery
• Handle client queries & operational escalations, ensuring quick & effective resolutions
• Work closely with the General Manager to support occupancy, move-ins & client onboarding

Key Candidate Qualities

• Strong organisational & multitasking skills, with an eye for operational detail & efficiency
• Excellent communication & customer service mindset
• Proactive problem solver who can respond quickly to operational requests
• Experience in facilities, hospitality or workspace operations preferred
• Confident in managing staff, contractors & external service providers
• Reliable, hands-on & able to maintain high service standards in a fast paced environment