Operations Manager

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunity to work in a supportive and inclusive environment
• Career development and growth within a global organisation
• Free onsite parking
• Staff discounts with selected major retail stores
• Ongoing free safety, medical and mental health support for you and your family through Sonder

Make an impact at Serco

As an Operations Manager at Auckland South Corrections Facility, you'll be a key member of the site management team, playing a critical role in ensuring the safe, secure and effective operation of the prison.

You'll lead a House Block team, drive operational performance and support positive outcomes for our people and those in our care. As a visible and supportive leader, you'll build strong relationships, develop frontline staff and inspire a culture of excellence, accountability and continuous improvement.

About Auckland South Corrections Facility

Auckland South Corrections Facility (ASCF) is located in Wiri, South Auckland. Operated by Serco, our team works within a complex correctional environment where safety, security and prisoner wellbeing are central to everything we do.

You'll join a dedicated team focused on delivering safe and effective prison operations while supporting positive outcomes for the people in our care and the wider community.

As an Operations Manager, you'll make a positive impact by:

• Providing leadership and direction across operational functions
• Leading, supporting and developing frontline staff
• Maintaining a strong focus on safety, security and prisoner wellbeing
• Driving operational performance and continuous improvement initiatives
• Ensuring compliance with contractual, legislative and policy requirements
• Managing operational risks and responding effectively to incidents
• Building collaborative relationships across the site and wider business

Serco is a place for you

You're a confident and resilient leader who knows how to bring out the best in people. You thrive in a complex operational environment, make sound decisions under pressure and understand the importance of visible and supportive leadership.

You're committed to building a positive and inclusive workplace culture while maintaining high standards of safety, security, performance and professionalism.

To be successful in this role, you'll have:

• Strong people leadership and coaching capability
• Experience managing teams within a complex operational environment
• Sound judgement and strong decision-making skills
• Excellent communication and stakeholder engagement abilities
• A commitment to creating a positive and inclusive workplace culture
• The ability to lead with confidence, resilience and professionalism

If you're passionate about leadership, developing people and creating positive outcomes in a complex operational environment, we'd love to hear from you.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Māori and Pasifika people, LGBTQIA+ people, veterans and people with disability.

By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco