Operations Manager

Your new company
Join an established law firm with a strong focus on delivering quality outcomes for its clients and team. Working within a busy professional services environment, you will play an important part in ensuring the firm operates efficiently while supporting ongoing improvement and change.

Your new role
As Operations Manager, you will work closely with the Directors to turn operational priorities into action. This is a broad, hands-on role where you will improve processes, coordinate business systems and suppliers, support the wider team and deliver key projects across the firm.

You will be the person who brings structure, follows initiatives through and identifies practical ways to make the business work better.

Responsibilities

• Review, coordinate and improve office processes and procedures
• Document existing processes and introduce new ways of working to improve efficiency
• Coordinate the firm's practice management system and help maximise its functionality
• Act as the primary liaison with software and key service providers
• Manage supplier relationships, including the firm's IT support provider
• Coordinate premises repairs, maintenance and relationships with the landlord and Body Corporate
• Coordinate the operational induction of new team members, including technology set-up
• Communicate processes and policies clearly across the firm
• Coordinate capital equipment maintenance and replacement
• Attend Principals' meetings when required and execute agreed operational initiatives
• Lead and coordinate special projects including technology transformation, website redevelopment and new software initiatives.

Requirements

• Previous experience within a professional services environment
• Strong organisational and time management skills with the ability to manage competing priorities
• Excellent written and verbal communication skills
• Strong attention to detail and a commitment to quality
• Practical, commercial and analytical thinking
• Confidence working with systems, processes, suppliers and operational projects
• Initiative and the ability to follow projects through to completion
• A calm and measured approach when working under pressure
• High levels of discretion and confidentiality
• A positive approach to change, continuous improvement and best practice
• Ability to build strong working relationships across all levels of a business

Perks and benefits

• Broad role with genuine influence across the firm's operations
• Direct exposure to and collaboration with the firm's Directors
• Opportunity to lead meaningful process and technology improvements
• Varied project work alongside day-to-day operational responsibility
• Professional services environment where initiative and practical problem solving are valued
• 1 day working from home after an initial 3 month settling period
• Non-salary options available to make up total remuneration.

If you are collaborative, easy to get along with and want to embed yourself in a small, friendly and professional organisation, please apply!

Danae Young
Principal Consultant
Find Recruitment
[email protected]