Operations Manager

POSITION: Operations Manager

COMPANY: USHomeBuyers.com Inc / FirstMill LLC

REPORTING TO: (CEO)

STATUS: Full-Time

LOCATION: Phoenix, AZ - hybrid, with flexibility between in-office and remote work

COMPENSATION: $52,000/year salary, paid weekly

START DATE: ASAP

APPLICATIONS ACCEPTED: Until filled

ABOUT THE ROLE

We are hiring an Operations Manager to take ownership of the day-to-day execution of a fast-growing real estate investment company.

This role exists because the business is growing quickly across multiple markets, and our systems, processes, and team coordination need to be fully structured and managed by someone who can operate at a high level.

You will work directly with the CEO to implement systems, manage the team, track performance, and ensure deals move efficiently from lead to close. Your job is to bring structure, accountability, and clarity to the business so it can scale without relying on the owner for daily decisions.

TOOLS WE USE

• RESimpli (CRM / pipeline)
• Slack (communication)
• Google Workspace
• Google Ads/marketing tools (via marketing team)
• OpenClaw / Claude
• Trello

SUCCESS IN THIS ROLE LOOKS LIKE

• The CEO is no longer involved in day-to-day operations
• The team knows what to do and is held accountable
• Deals move smoothly from lead to close
• KPIs are tracked and used to make decisions
• Systems are documented and followed consistently

Compensation:

$52,000 yearly

Responsibilities:

1. Operations Management

• Oversee daily operations across acquisitions, dispositions, and transactions
• Ensure all deals move through the pipeline without delays or breakdowns
• Identify bottlenecks and implement solutions quickly
• Maintain visibility across all active deals

2. Team Management & Accountability

• Manage performance of:

  • Lead Managers
  • Homebuying Specialists
  • Dispositions team
  • Transaction Coordination
  • AI & Marketing Specialist

• Run weekly EOS L10 leadership team meetings; own the scorecard, facilitate issues solving, and drive rocks accountability across the team

• Attend weekly EOS L10 team meetings (acquisitions & dispositions), support with operational issues that come up

• Track individual performance against KPIs and hold direct reports accountable to results

• Assist with hiring, onboarding, and training

3. Systems & Process Implementation

• Take existing processes and document them into SOPs
• Build and maintain systems
• Ensure the team is following defined processes
• Continuously improve workflows for efficiency and scalability

4. Metrics & Reporting

• Own the company scorecard and KPI tracking

• Track key metrics including:

  • Leads generated
  • Appointments set
  • Contracts signed
  • Deals closed
  • Revenue per deal
  • Cost per lead / deal

• Provide weekly performance reporting to CEO

• Identify trends and recommend improvements

5. Deal Oversight

• Ensure proper deal evaluation processes are followed

• Support acquisitions team with:

  • Offer structure
  • Deal quality review

• Ensure disposition timelines are met

• Monitor contract-to-close process

6. Financial Visibility

• Work with CEO to maintain visibility into:

  • Deal profitability
  • Commission structures
  • Marketing spend vs revenue

• Help track and improve:

  • Profit per deal
  • Overall margins

7. Hiring & Onboarding Support

• Assist in hiring key roles (acquisitions, dispo, etc.)
• Build and execute onboarding processes
• Ensure new hires are trained on systems and processes

8. Marketing Intelligence & Strategic Input

• Serve as a strategic voice in marketing conversations between the CEO and the Digital Marketing Manager
• Provide operations-side insight on lead quality, lead-to-appointment conversion, and funnel performance
• Flag patterns in the data that should inform marketing decisions (e.g., which campaigns are generating high-quality vs. low-quality leads)
• Participate in marketing planning and project reviews to connect marketing outputs to acquisition outcomes
• Not responsible for executing marketing, but expected to actively inform it

SCHEDULE & AVAILABILITY

This is not a 9-to-5 role. The team operates across a wide window — roughly 6:00 AM to 9:00 PM Arizona time (MST) — and while you are not expected to be actively working that entire span, you will need to be reasonably reachable during business hours and available on-call for time-sensitive situations as they arise.

This role rewards ownership over presence. If the team is taken care of, deals are moving, and nothing is on fire, you have flexibility. If something needs you, you show up.

Qualifications:

YOU’RE A GREAT FIT IF…

• You take ownership of outcomes, not just tasks
• You are highly organized and think in systems and processes
• You can manage people without avoiding hard conversations
• You are comfortable holding a team accountable to performance metrics
• You can take incomplete processes and turn them into clear, repeatable systems
• You are proactive and don’t wait to be told what to fix
• You are comfortable working directly with a founder and translating vision into execution
• You thrive in fast-moving, imperfect environments (not corporate)
• You have experience or knowledge of the real estate wholesale industry or real estate industry in general
• You are familiar with EOS (Entrepreneurial Operating System) or are willing to read Traction by Gino Wickman and embrace it as the operating framework

About Company

USHomeBuyers.com, Inc. / FirstMill is a real estate investment company focused on helping distressed homeowners by offering multiple solutions, including cash offers and novation transactions.

We operate across multiple markets and are scaling rapidly. Our goal is to build a systematized, sellable business — not one that depends on the owner to function.

We value:

• Integrity
• Reliable
• Accountable
• Value
• Resilience
• Legacy