Operations Manager

Operations Manager – Automotive Retail

Bridgestone Select | Multi-Site Operations
Magill, Norwood, Port Adelaide & Murray Bridge, SA
$150,000 – $180,000 package + performance incentives

About the Role

Adelaide Tyre & Automotive Group is seeking an experienced and commercially driven Operations Manager to lead the performance of our four Bridgestone Select stores across South Australia.

Reporting directly to the Managing Director, you will lead our Store Managers and take overall responsibility for driving performance, profitability, operational consistency and accountability across the group.

This is a senior, hands-on multi-site leadership role. You will spend regular time across all four locations, working closely with Store Managers to ensure each business is performing to its potential and operating to the standards expected across the group.

You will stay close to the numbers and understand what is driving the performance of each store – including sales, gross profit, labour productivity, workshop utilisation, expenses, stock and overall profitability.

Where performance gaps exist, you will identify them early, establish clear actions with the relevant Store Manager and ensure those actions are followed through.

We are looking for someone who understands that strong operational management is about more than reporting on numbers – it's about getting into the business, understanding what's happening and driving results.

Key Responsibilities

Multi-Site Leadership

• Lead and support Store Managers across all four locations
• Set clear expectations, priorities and performance standards
• Hold Store Managers accountable for KPIs, budgets and operational outcomes
• Conduct regular store visits, performance reviews and management meetings
• Identify operational or performance issues early and ensure corrective actions are implemented
• Drive consistency and accountability across the group
• Oversee workforce planning and support recruitment and rostering requirements where required

Commercial Performance

• Drive sales, gross profit and overall store profitability
• Monitor performance against budgets and key KPIs
• Review financial and operational results with Store Managers
• Improve labour productivity, workshop utilisation and efficiency
• Maintain strong control over margins, expenses and operating costs
• Identify opportunities to grow revenue and improve profitability
• Act decisively where stores or departments are underperforming

Workshop & Operations

• Ensure workshops operate efficiently and consistently
• Improve workflow, vehicle turnaround times and technician productivity
• Ensure company systems, procedures and processes are followed
• Maintain consistent operational standards across all four locations
• Identify inefficiencies and implement practical improvements
• Ensure Bridgestone operational standards are consistently maintained

Customer Experience

• Maintain consistently high standards of customer service
• Ensure escalated customer matters are handled professionally and promptly
• Work with Store Managers to improve customer retention and repeat business
• Maintain a strong customer-focused culture across the group

Safety & Compliance

• Ensure WHS requirements are maintained across all locations
• Promote a strong and practical workshop safety culture
• Conduct regular operational and compliance reviews
• Ensure environmental, workplace and Bridgestone requirements are met
• Address safety and compliance issues promptly

Stock & Systems

• Maintain strong inventory and stock control
• Monitor stock accuracy, adjustments, obsolete stock and losses
• Ensure company systems are being used correctly and consistently
• Identify and reduce stock leakage and operational inefficiencies
• Work with Store Managers and suppliers to maintain appropriate stock levels

About You

We are looking for an experienced operational leader who is commercially strong, comfortable with accountability and enjoys being actively involved in the businesses they manage.

Ideally, you will have:

• Proven multi-site management experience within automotive, tyre, mechanical, retail or a similar service-based business
• Experience leading Store Managers, Branch Managers or similar operational leaders
• Strong commercial and financial acumen
• Demonstrated experience managing KPIs, budgets and profitability
• A strong understanding of workshop productivity and labour efficiency
• The ability to interpret a P&L and identify the operational drivers behind the numbers
• Strong leadership, communication and problem-solving skills
• The confidence to address underperformance and hold people accountable
• A practical, hands-on management style
• Strong organisational skills and the ability to manage multiple locations and competing priorities
• A current driver's licence and willingness to travel regularly between stores

Experience within the tyre or automotive industry will be highly regarded.

What's On Offer

$150,000 – $180,000 package, depending on experience, plus performance incentives.

In addition, you'll benefit from:

• Performance-based bonus opportunities
• Company vehicle and fuel card
• Employee discounts on tyres, servicing and mechanical repairs
• A high level of autonomy and responsibility
• Direct access to the Managing Director and business ownership
• Support from an established management and administration team
• The backing of the Bridgestone brand
• A long-term opportunity within a growing privately owned automotive group

About Adelaide Tyre & Automotive Group

Adelaide Tyre & Automotive Group operates four Bridgestone Select locations across South Australia at Magill, Norwood, Port Adelaide and Murray Bridge.

Our stores provide tyre, mechanical and automotive services to an established customer base across metropolitan and regional South Australia.

We believe in giving our managers the authority to run their businesses while maintaining clear expectations around performance and accountability.

Our focus is simple: well-run stores, strong customer service, accountable management and profitable, sustainable growth.

If you're an experienced operational leader who understands automotive retail, knows how to read the numbers and enjoys leading managers and driving business performance, we'd like to hear from you.

Apply now with your CV and a brief summary of your multi-site management experience.