Operations Manager

Position: Operations Manager

Department: Commercial / Operation / Project Delivery Reports To: General Manager Position Summary

The Operations Manager is responsible for planning, coordinating, and overseeing the successful delivery of projects executed by ALFARES GLOBAL MANAGEMENT SERVICES. The role ensures operational excellence throughout the project lifecycle, leading multidisciplinary teams, optimizing resources, maintaining quality, safety, schedules, and budgets, while supporting business development and strategic growth.
The role also involved business development by preparing technical proposals, participating in RFQs, RFPs, and tender submissions, and providing technical expertise throughout the sales process. The Operations Manager works closely with commercial, technical, procurement, finance, and project teams to consistently deliver world-class solutions and exceptional client satisfaction.

Key ResponsibilitiesOperations Management

· Lead the operational planning and execution of multiple projects.

· Develop project execution strategies and operational procedures.

· Allocate resources to maximize efficiency and productivity.

· Monitor project performance against schedule, budget, and quality objectives.

· Implement continuous improvement initiatives across operations.

Project Delivery

· Oversee project delivery from contract award through project handover and close-out.

· Support Project Managers in planning and execution.

· Ensure timely delivery while meeting client expectations.

· Coordinate engineering, procurement, logistics, construction, and commissioning activities.

· Resolve operational risks and project challenges.

Resource & Team Leadership

· Lead and mentor Project Managers and operational teams.

· Support recruitment, onboarding, and performance evaluations.

· Promote collaboration, accountability, and continuous professional development.

· Develop a high-performance operational culture.

Business Development Support

· Support RFQs, RFPs, and tender submissions with operational expertise.

· Provide execution methodologies and resource planning for proposals.

· Support client presentations and technical-commercial meetings.

Client & Stakeholder Management

· Maintain strong relationships with clients, consultants, contractors, and authorities.

· Participate in progress meetings and executive reviews.

· Ensure high levels of client satisfaction throughout project delivery.

Quality, Safety & Compliance

· Ensure compliance with company Quality Management Systems.

· Promote a strong culture of HSE and operational excellence.

· Ensure compliance with contractual obligations and local regulations.

Qualifications

· Bachelor's degree in Engineering, Architecture, Construction Management, Project Management, Business Administration, or a related discipline.

· Master's degree is considered an advantage.

· PMP or equivalent professional certification is desirable.

Experience

· Minimum of 08 years of experience in operations, project management, or construction management.

· Experience leading multidisciplinary project teams.

· Proven experience delivering major events, temporary infrastructure (Overlay), sports venues, exhibitions, entertainment, or large-scale infrastructure projects.

· International project delivery experience is highly desirable.

Technical Competencies

· Operational Management

· Project Management

· Resource Planning

· Project Scheduling

· Budget Management

· Risk Management

· Contract Administration

· Procurement Coordination

· Quality Assurance & Quality Control (QA/QC)

· Leadership & Team Management

· Client Relationship Management

· ERP & Project Management Software

Working Relationships
Internal

· Managing Director

· Commercial Department

· Business Development

· Project Managers

· Engineering Team

· Procurement

· Finance

· HSE

· Human Resources

External

· Clients

· Consultants

· Contractors

· Government Authorities

· Suppliers

· Strategic Partners

Success Profile

The successful Operations Manager combines exceptional operational leadership with strategic thinking, technical knowledge, and commercial awareness. They inspire multidisciplinary teams, optimize project execution, uphold the highest standards of quality and safety, and ensure ALFARES GLOBAL MANAGEMENT SERVICES consistently delivers innovative, reliable, profitable, and world-class solutions for its clients.

Work Location: In person