Operations Manager

Who you are

• If you're looking for a role where you can combine strategic coordination with hands on operational leadership, this job is for you
• You'll thrive if you enjoy keeping senior leaders organised, translating priorities into action, maintaining ket organisational relationships and ensuring complex activities run smoothly behind the scenes
• Extensive experience in Executive Assistant, Operations, or Office Management roles, supporting senior leaders and leadership teams
• Strong people and team management experience, with the ability to lead administrative teams and coordinate effective ways of working
• Exceptional organisational and workflow management skills, including complex diary, calendar, meeting, and priority management
• Excellent communication and advanced IT proficiency, with expertise in Microsoft Office, SharePoint, CRM, finance systems, and producing high-quality written and verbal communications and reporting

What the job involves

• We are looking for an Operations Manager - Wellcome Collection to join our busy office team to help manage the back of house business operations of Wellcome Collcetion
• The Operations Manager, Wellcome Collection, sits within the newly set up Strategic Delivery & Transformation team within the wider Strategy, Enterprises and Operations departmen
• The role will lead a small team of Team Coordinators to support Wellcome Collection leadership and their teams to drive delivery of our strategic objectives through excellent governance, infrastructure, systems, processes and practices
• This role provides senior operational, administrative and coordination support to Wellcome Collection’s Directorate, ensuring effective delivery of priorities and smooth day-to-day operations of Directorate activity
• The role acts as the administrative and operational delivery lead for the Directorate, translating agreed priorities into workflows, coordinated activity and high-quality administrative support
• Also responsible for administrative support across Wellcome Collection’s Leadership Team and their teams, the role will lead and develop a team of coordinators/administrative staff, ensuring a high-performing, professional administrative service
• Provide strategic executive support by coordinating the Directorate’s priorities, managing complex diaries, and ensuring smooth day-to-day operations
• Lead governance and meeting management, including organising meetings, preparing agendas and briefings, recording minutes, and tracking actions to completion
• Coordinate travel, events, and stakeholder engagement, arranging domestic and international travel, Directorate events, and supporting external partnerships
• Oversee operational and office management, ensuring effective facilities, workspace planning, technology, and administrative processes
• Manage and develop the administrative team to deliver a similar role across the wider Wellcome Collection leadership team and governance structure, driving high-performance support, improving ways of working, and fostering collaboration and flexibility
• Support financial and organisational administration, managing budgets, processing expenses and invoices, and contributing to organisational planning and delivery

The application process

• Closing date: 2nd September
• Interview dates: 1st stage (w/c 14th September) online/remote
• To apply for this role please submit an updated CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role

Benefits

• Holiday – 25 days’ holiday a year plus bank holidays (and we usually close between Christmas and New Year)
• Pension (defined contribution plan) – you contribute at least 3% and we pay in 15% of your salary
• Income protection – to maintain your income if you have a prolonged illness or disability
• Life assurance – four to six times your basic salary if you’re a member of our pension plan
• Interest-free travel season ticket loan
• Private medical insurance – we pay the cover, you pay the tax (and you can pay to add dependants)
• Gym and fitness classes – free membership to on-site gym and subsidised fitness classes and treatments
• Employee assistance programme – free, independent 24/7 help and advice for work-related issues as well as problems affecting your home life
• Mental health support – our network of mental health first aiders can be a first point of contact, or help while you're receiving professional help
• Health assessments (free and voluntary) – after you’ve been here for one year, then every two years after that
• Occupational health – annual eye tests and flu jabs, as well as job-related vaccinations
• Flexible working – we make every effort to support flexible working, including flexible working hours and remote working (we respect people's different working preferences and the need for a healthy work-life balance)
• Flexi-leave scheme – you can buy or sell up to five days of your holiday entitlement a year
• Staff social club – a range of sports teams and fun events throughout the year
• Volunteering – we give you up to four days' paid leave a year to contribute to our local community
• Give As You Earn – allows you to make tax-free donations to the charities you care about
• Cycle-to-work scheme – we offer at least 25% discount on bikes and cycling equipment and we have secure cycle storage, lockers and showers
• Subsidised restaurant and cafe
• Wellcome Collection discounts – 20% off food, drink and gifts from our cafe, restaurant and shop
• Discounts through Perkbox – shopping, restaurants, cinema tickets, phone insurance and gift cards