Operations Manager

About the Role

At Flower Capsule House Canada, we are looking for an experienced Operations Manager to lead day-to-day business operations, coordinate cross-functional teams, and improve the efficiency of our commercial and customer-facing activities.

In this role, you will be responsible for ensuring that operational processes run smoothly across order management, inventory coordination, vendor communication, customer service, scheduling, and internal administration.

We are looking for a practical and organized leader who can turn business priorities into clear operating plans, solve problems quickly, and maintain high standards of service and execution.

Why Work With Us

Meaningful Ownership: You will have direct responsibility for improving how the business operates on a daily basis.

Cross-Functional Exposure: Work closely with sales, customer service, procurement, inventory, finance, and external partners.

Growth Opportunity: Develop your experience in business operations, process improvement, team leadership, and commercial execution.

Operational Impact: Your decisions will directly affect service quality, productivity, customer experience, and business performance.

Key Responsibilities

Daily Operations Management: Oversee business operations and ensure that priorities, workflows, and service standards are maintained.

Team Coordination: Lead and support employees across operations, customer service, inventory, and administrative functions.

Process Improvement: Review workflows, identify bottlenecks, and implement practical improvements.

Inventory Coordination: Monitor inventory availability and work with purchasing and fulfillment teams to reduce stock issues.

Order Management: Support the timely processing of customer orders, deliveries, and related operational activities.

Vendor Coordination: Maintain relationships with suppliers and service providers and follow up on operational commitments.

Customer Operations: Ensure customer requests, escalations, and service issues are handled effectively.

Performance Monitoring: Track operational KPIs related to productivity, service levels, order accuracy, inventory, and customer satisfaction.

Resource Planning: Coordinate staffing, schedules, materials, and other resources based on business needs.

Cost Control: Monitor operational expenses and identify opportunities to improve efficiency without compromising service quality.

Reporting: Prepare regular operational reports for management and highlight risks, performance trends, and improvement opportunities.

Compliance and Procedures: Ensure internal procedures, documentation standards, and applicable workplace requirements are followed.

What We Are Looking For

Experience: 5+ years of experience in operations, retail operations, e-commerce, customer operations, logistics, or business administration, including previous leadership experience.

Education: Degree or diploma in Business Administration, Operations Management, Supply Chain, Commerce, or a related field.

Leadership: Experience supervising teams, assigning priorities, and managing day-to-day performance.

Operations Management: Strong understanding of workflows, service delivery, inventory coordination, and process improvement.

Analytical Skills: Ability to interpret operational data and use it to support decision-making.

Systems: Experience with ERP, CRM, inventory-management, order-management, or similar business platforms is highly valued.

Communication: Strong written and verbal communication skills for working with employees, customers, vendors, and management.

Problem Solving: Ability to respond quickly to operational issues and implement practical solutions.

Organization: Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.

Mindset: You are proactive, accountable, and focused on building reliable processes that help the business grow.

Pay: $7,000.00-$75,000.00 per month

Work Location: Remote