Operations Manager

Roles and Responsibilities :

• Manage daily operations of the hotel, ensuring smooth functioning of all departments.
• Handle guest complaints and feedback, resolving issues promptly and professionally.
• Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
• Supervise staff performance, providing guidance and training as needed.

Job Requirements :

• 3-5 years of experience in hospitality management or related field.
• Strong skills in guest handling, guest relations, and guest relationship management.
• Ability to work effectively under pressure in a fast-paced environment.