Operations Manager

Who We Are D.B. Group is a leading player in international logistics. Founded in Italy over 45 years ago, we have grown into a dynamic multinational organization with more than 70 offices worldwide. We provide integrated solutions in international shipping, logistics, and customs consulting , tailored to meet the unique needs of each client.

At D.B. Group, people are at the heart of our success. We invest in talent development, celebrate diversity, and foster an inclusive work environment. We are proud to hold gender equality certification, reflecting our commitment to equity, inclusion, and respect. We welcome applications from candidates of all genders, ages, sexual orientations, ethnic backgrounds, disabilities, and cultures.

Our DBGroupers stand out for their curiosity, dedication, and willingness to take on new challenges . If this sounds like you and you want to join an innovative and dynamic company, you could be the next talent to grow with us.

Job Opportunity By joining our team at our Taipei office, you will have the chance to apply your skills to support the efficient management and continuous improvement of Air and Ocean Freight operations, making a direct impact on operational efficiency, service quality, customer satisfaction, and the sustainable growth of the Company’s local activities.

Main Responsibilities

• Manage and supervise Air and Ocean Freight import and export operations, ensuring timely and accurate shipment execution.
• Monitor shipment workflows from opening through final delivery and file closure, ensuring complete and accurate documentation.
• Proactively manage operational exceptions, delays, service disruptions, and customer escalations, ensuring timely resolution.
• Coordinate effectively with overseas offices, agents, carriers, customs brokers, transport providers, and other operational partners.
• Review shipment margins and ensure costs and revenues are correctly captured and significant discrepancies are investigated.
• Identify opportunities to improve processes, reduce operational costs, and increase efficiency and service quality.
• Lead, coordinate, and develop the Operations team, defining responsibilities, priorities, and performance expectations.
• Collaborate with Sales, Business Development, Pricing & Procurement, and Finance to ensure alignment between commercial solutions, operational requirements, service execution, and financial processes.

Key Competencies

• Strong knowledge of international freight forwarding operations, particularly Air and Ocean Freight.
• Sound understanding of import and export processes, transportation documentation, customs interfaces, and international logistics flows.
• Strong operational and commercial awareness, including understanding of shipment margins, costs, revenues, and profitability drivers.
• Proficiency in freight forwarding management systems and standard business applications; experience with CargoWise is considered an advantage.
• Knowledge of local transportation, customs, and freight forwarding requirements.
• Fluent English.
• Availability to travel as required.

Why Join Us? At D.B. Group, we offer a collaborative, growth-focused environment where your expertise will make an impact. If you’re ready to take your career to the next level, we’d love to hear from you!

What We Offer We foster a working environment that promotes learning, growth, and well-being, with benefits designed to support every DBGrouper in their professional journey:

• Flexible Work: We believe in work-life balance and offer flexible working arrangements depending on the role and operational context.
• Training & Development: We invest in our talents through targeted programs, supporting both technical and soft skills growth.
• Performance Rewards: We recognize effort and achievement through bonuses and incentive programs.

Not the right fit? Check out our Careers page at D.B. Group Careers to explore all open positions or submit a spontaneous application. We’re always looking for new talent eager to grow with us.