Position: Operations Manager Options Ink

Position: Operations Manager Options Ink

FLSA Status: Full-Time Exempt

Reports To: Executive Director

POSITION Description: Responsible for the management and oversight of the day-to-day operations of Options Ink to ensure that this organizational area is managed and is performing efficiently and effectively.

RESPONSIBILITIES:

• Manage and provide direct oversight of the operations at Options Ink
• Receive and process customer orders accurately and in a timely manner
• Prepare and provide customer quotes and pricing for orders
• Maintain a working knowledge of production processes sufficient to support production scheduling and quality control
• Hire and effectively train Options Ink staff
• Organize and oversee the work and schedules of Options Ink staff
• Identify opportunities for process and operational management improvements and implement new systems
• Report progress to senior management and work with them to improve operations and procedures
• Develop and maintain operations systems for proper product and chemical handling, storage, and inventory control in accordance with applicable safety standards
• Ensure staff are trained on and follow proper safety procedures for handling and storing chemicals and materials used in production
• Evaluate and update policies and procedures to increase operation efficiency
• Ensure all financials are accounted for and coordinate with the finance department when necessary
• Improve customer service and satisfaction through policy and procedural changes
• Implement a comprehensive strategy aimed at increasing the number of clients
• Maintain knowledge by attending professional and technical educational seminars and workshops; review publications; establish professional and personal networks within the industry
• Identify Requests for Proposals and submit proposals for additional business opportunities for Options Ink as well as spreading awareness of the services offered by Options Ink
• Maintain and grow Options Ink's social media presence and represent the business through community involvement and outreach to market services and increase brand awareness
• Handle customer inquiries and complaints; ensure all complaints are resolved timely and with customer satisfaction
• Manage relationships with vendors and customers
• Participate in the planning and execution of events
• Act as a liaison with staff, suppliers, and clients
• Conduct performance evaluations that are timely and constructive
• Handle discipline and termination of employees in conjunction with the HR department as needed and in accordance with company policy

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

SKILLS AND QUALIFICATIONS:

• Proven organizational skills and the ability to maintain precise records
• Knowledge of productivity tools, including Microsoft Office Suite
• Excellent verbal and written communication and interpersonal skills
• Excellent analytical, decision making, and problem solving skills
• Working knowledge of production processes and quality control practices
• Experience with order processing and preparing customer quotes/pricing
• Knowledge of proper handling, storage, and safety protocols for chemicals and production materials

Education and Experience Requirements:

• Bachelor's degree in Business Administration, Operations Management, or related field preferred; equivalent combination of education and experience considered
• Minimum of 3-5 years of experience in operations management, preferably within a printing, design, or production environment
• Experience with shipping and receiving operations
• Prior supervisory or staff management experience required
• Experience with order processing, customer quoting/pricing, and production scheduling
• Proficient in Microsoft Office Suite (Access, Word, Excel, Outlook, PowerPoint, Teams)

Benefits Include:

• Employer paid Short- and Long-Term Disability, Life Insurance
• Full Health & Medical benefits (Dental, Health, Vision)
• 401k Retirement Plan, HSA, FSA
• Paid Holidays, PTO + More

LifeSkills Connection Inc. is committed to granting equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to use this online application process and need an alternative method for applying, you may contact Human Resources, 833-311-1661, for assistance.