Operations Manager

About the role

As Operations Manager, you will report directly to the Practice Owner and hold full responsibility for the efficient, compliant, and people-centred operations of the clinic. You will lead our reception team and collaborate closely with our Finance Manager to ensure seamless business continuity. This is a multi-faceted position perfect for an organised professional who thrives on balancing team leadership, everyday practice logistics, and end-to-end HR management.

Key responsibilities

• Supervise, mentor, and roster our reception staff while fostering a positive clinic culture
• Oversee full end-to-end HR functions, including recruitment, onboarding, variations, leave administration, and compliance with NZ employment legislation
• Maintain high front-of-house standards, manage stock procurement, and optimise operational systems
• Manage, administer, and monitor external clinic contracts to ensure strict compliance
• Manage hazard risks and execute bi-monthly health and safety compliance audits
• Ensure strict adherence to the Privacy Act 2020 and coordinate ACC accreditation audit requirements
• Oversee the practice website, social media content, and community activities

About you

• Proven experience in operations management, practice management, or a multi-function leadership role
• Strong practical background in HR administration and NZ employment law, contract variations and staff relations
• Outstanding communication skills paired with a calm, fair, and highly professional demeanour
• High discretion and a commitment to patient and employee privacy
• Previous experience in a healthcare environment or knowledge of ACC processes is highly desirable but not required

About us

Located in the heart of beautiful Wānaka, Wanaka Physiotherapy is a leading local practice dedicated to delivering exceptional care. We pride ourselves on a professional, respectful, and positive workplace culture.

Benefits

• A leadership role with clear delegations and direct collaboration with the Practice Owner
• A supportive, professional, and collaborative team environment
• The opportunity to live and work in world-famous Wānaka, surrounded by an unbeatable lifestyle