OPERATIONS MANAGER

MYK Cosmetics Limited is seeking an experienced, highly structured and results-driven Operations Manager to oversee the day-to-day operations of the company and strengthen operational systems, accountability and performance across departments.

This is a senior management position requiring someone who is firm, organized, proactive and highly experienced in managing people and processes.

The successful candidate will work closely with the Managing Director and serve as a key link between management and departmental teams.

The ideal candidate must be capable of identifying operational gaps, establishing structure, implementing systems and SOPs, setting measurable performance expectations and ensuring that employees and departments are accountable for results.

Key Responsibilities

Operational Leadership

• Oversee and coordinate the company’s day-to-day operations.
• Ensure departments operate according to approved company procedures, policies and objectives.
• Establish clear reporting lines and accountability across departments.
• Coordinate activities between Production, Sales, HR/Admin, Finance, Inventory/Warehouse, Procurement, Logistics and other operational units.
• Identify operational weaknesses and implement practical solutions.
• Ensure management decisions are properly communicated and executed.

Systems, SOPs & Process Improvement

• Review existing operational processes and identify control gaps.
• Develop, document and implement Standard Operating Procedures (SOPs) across key departments.
• Establish workflows, approval processes and reporting structures.
• Introduce controls that reduce operational errors, revenue leakage, stock losses, fraud and unauthorized activities.
• Continuously review processes for efficiency and improvement.

Performance & Accountability

• Work with department heads to establish measurable KPIs and performance expectations.
• Monitor departmental and individual performance against agreed targets.
• Conduct regular operational and performance review meetings.
• Follow up on assigned responsibilities and ensure deadlines are met.
• Identify underperformance and work with HR and relevant managers to implement appropriate corrective actions.

People Management

• Provide leadership to department heads and employees.
• Maintain professional discipline and ensure company policies are consistently enforced.
• Work closely with HR to strengthen employee documentation, job descriptions, onboarding, performance management and disciplinary procedures.
• Ensure employees understand their responsibilities, reporting lines and performance expectations.
• Build a culture of accountability, professionalism and ownership.

Controls & Management Reporting

• Establish regular operational reporting to the Managing Director.
• Monitor sales operations, customer collections, inventory movement and other key operational activities in collaboration with responsible departments.
• Ensure proper segregation of duties and approval controls.
• Escalate significant operational, financial, compliance or personnel risks promptly.
• Provide management with accurate information for decision-making.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Management, Engineering or a related discipline.
• Minimum of 5 years’ relevant work experience, with significant experience in an operations or senior management position.
• Previous experience within manufacturing, FMCG, cosmetics, personal care or a similar structured business environment is strongly preferred.
• Demonstrated experience implementing operational systems, SOPs and process improvements.
• Strong people-management and leadership experience.
• Experience managing multiple departments or functional teams.
• Good understanding of inventory, sales operations, HR processes and basic financial controls.
• Strong analytical, problem-solving and decision-making ability.
• Excellent written and verbal communication skills.
• Strong reporting and documentation skills.
• Proficiency in Microsoft Office and modern business-management tools.

Pay: ₦400,000.00 - ₦450,000.00 per month

Application Question(s):

• Have you worked in a manufacturing, FMCG, or similar product based company in a management role?
• Where are you located?

Experience:

• operations or senior management: 5 years (Preferred)

Work Location: In person