Operations Manager

Job Summary

The Operations Manager is responsible for overseeing and coordinating the company’s day-to-day operational flow, ensuring that departments are aligned, operational concerns are promptly addressed, and business activities are executed efficiently and consistently.

The role serves as a key coordination point across departments, proactively identifying operational issues, monitoring processes and performance, and working with relevant teams to develop practical solutions. The Operations Manager also supports retail operations by ensuring that stores are properly supported, operational standards are maintained, and concerns affecting sales, customer experience, manpower, inventory, and store execution are addressed.

As a key business leader, the Operations Manager drives operational efficiency, process improvement, accountability, and cross-functional collaboration to support the company’s growth.

Key Responsibilities

• Oversee the company’s day-to-day operational flow and ensure smooth coordination across departments.
• Monitor ongoing operations and proactively identify issues, bottlenecks, delays, and operational concerns that may affect business performance.
• Coordinate with department heads and relevant teams to address operational concerns and ensure timely resolution.
• Serve as a key point of coordination between the Head Office and retail operations, ensuring that store concerns are properly communicated, escalated, and resolved.
• Monitor retail operations and coordinate with relevant teams regarding store performance, manpower, inventory availability, customer concerns, store requirements, and operational issues.
• Conduct regular operational checks and follow up on outstanding concerns to ensure proper resolution and execution.
• Evaluate existing workflows and recommend improvements to make processes more efficient, organized, and scalable.
• Develop and implement operational processes, guidelines, and SOPs that improve consistency and efficiency across the organization.
• Monitor key operational metrics and prepare action plans for identified gaps or performance issues.
• Coordinate cross-functional projects and initiatives involving Operations, Retail, Sales, Marketing, Finance, HR, E-Commerce, and other departments.
• Ensure proper implementation of company policies, operational standards, and procedures across relevant teams and retail locations.
• Identify recurring operational issues and recommend long-term solutions rather than temporary fixes.
• Support the planning and execution of company-wide activities, launches, campaigns, events, and other operational initiatives.
• Monitor operational costs and identify opportunities to improve efficiency and reduce unnecessary expenses.
• Prepare regular operational reports, updates, and recommendations for Management.
• Lead, coach, and develop the Operations team while fostering accountability, responsiveness, and continuous improvement.
• Perform other operational and cross-functional responsibilities as may be assigned by Management.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, Industrial Engineering, or any related field.
• At least 5 years of relevant operations experience, with at least 2 years in a managerial or leadership role.
• Experience in retail operations, multi-store operations, e-commerce, or fast-paced business environments is highly preferred.
• Strong experience in operational coordination, process improvement, issue resolution, and cross-functional management.
• Experience working with retail stores and coordinating with Head Office teams is an advantage.
• Strong analytical, organizational, leadership, and problem-solving skills.
• Excellent communication and coordination skills, with the ability to work effectively across different departments.
• Proficient in Microsoft Office, particularly Excel.
• Highly proactive, detail-oriented, and solution-driven.
• Able to thrive in a fast-paced, startup environment and effectively manage multiple priorities.