Operations Manager

Role Objective

• Lead and continuously improve delivery operations by:
• Achieving industry-leading On-Time Delivery (OTD) performance.
• Driving sustainable productivity improvements through process optimization, workforce planning, and automation.- Building a culture of quality that ensures high First-Time-Right (FTR) performance and superior customer experience.
• Supporting revenue growth through scalable delivery capabilities, account expansion, and operational excellence.

Key Responsibilities

• Drive On-Time Delivery, schedule adherence, and project profitability.
• Optimize capacity, resource utilization, productivity, and workforce planning.
• Strengthen quality, FTR, rework reduction, and root-cause closure.
• Drive process improvement, automation, standardization, and operational efficiency.
• Manage key client relationships, retention, and account growth support.
• Lead and develop delivery teams and future leaders.

Job Requirements:

• 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations.
• Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments.
• Proven track record of improving delivery performance, productivity, and customer satisfaction.