Operations Manager

Are you an operations manager who wants to help grow a business?

Are you the type of person who is passionate about leading and developing a team that takes pride in its work?

Do you see yourself as someone who is process and performance orientated?

Salary: $100k - $1110k + Super + Annual increases of 2-4% + A company car which will be provided once the applicant passes their probational period at the 6 month mark

Reviews: Annual increases of 2 to 4% when KPIs are met

Hours: 8:30am to 4:30pm, Monday to Friday.  (Flexible on hours)

Location: Peakhurst

About the role

This is a role for someone who wants to build a long career in operations management. You will step into a business with systems already in place but would also require your input to improve systems and make system improvements a task you own! You will work closely with our current manager during a handover period, and take ownership of the day to day running of the company. We are looking for someone who wants to learn, lead and take on responsibility, and help us keep delivering a wonderful service to our clients as we grow. You will be supported to develop your management skills over time, with real scope to progress.

What you will be responsible for

• Hiring, developing and building the team

• Performance management

• Improving systems and operations

• Staff reviews and regular check ins

• Inventory management

• Leading weekly and monthly meetings

• Approving staff weekly pay, working closely with our internal accounts person

• Reviewing and overseeing quotes, work orders and invoices alongside our internal staff and senior tradespeople

• Reviewing scheduling efficiency

• After hours support for pressing and urgent matters where required.

Key operational measures you will own

• Financial weekly and monthly reporting (working wit our external and internal accountant)

• Revenue and gross margin performance against agreed weekly and monthly targets

• Meeting budget targets

• Net profit performance

• Job profitability (using software)

• Labour productivity and operational costs maintained within approved budgets

• Purchasing maintained within approved requirements and budgets

• Customer orders fulfilled accurately and within agreed timeframes

• Installation and service work completed within agreed timeframes

• Customer complaints minimised and resolved promptly

• Warranty and defective-product issues monitored and resolved

• Workplace health and safety requirements consistently met

• Operational processes reviewed and improved on an ongoing basis

What you will need for this position:

• A minimum of 2 years' experience as an Operations Manager or similar
• Strong organisation and the ability to stay calm and clear under a busy workload
• Confidence with numbers: margins, budgets and targets
• A genuine focus on customer service and quality
• The drive to grow with the company and develop as a leader
• Experience working with a Job Management System such as ServiceM8 or Simpro (highly desirable but not a requirement)
• Current driver's licence
• Trade or construction industry experience is an advantage, though not essential

About us

We are an established Sydney plumbing and roofing company with a strong reputation built over the last 15 years of quality work and looking after our clients. We run an in-house team of skilled tradespeople and support staff, and we take pride in delivering a genuinely great service to our existing customers. We work with B2B and B2C clients across Sydney. We are growing, and we are looking for an Operations Manager to grow with us.

Benefits

• A stable, established business with systems already in place

• A proper handover and support as you step into the role

• Real opportunity to grow your management career as the company grows into a senior operations manager

• A team that takes pride in its work and its service

• On site car spot

• Superannuation

• A company car will be provided after probation is met

• Annual increases of 2 to 4% when KPIs are met

  If you're a strategic people leader who is passionate about customer excellence, operational performance, and developing high performing teams, we'd love to hear from you. To express your interest, apply by attaching a cover letter and your CV. We look forward to speaking with you !